Clinical Case Coordinator

Position Summary We have an exciting opportunity to join our team as a Clinical Case Coordinator. In this role, the successful candidate will be responsible for working with staff, supervisors, managers, house staff, pathologists and clinicians to facilitate oversight of clinical case management for the molecular laboratory. This position will oversee and manage clinical case coordination and establish and modify efficient workflows for the department. This individual, with guidance from the laboratory manager and director, will be responsible for developing and maintaining a resolution process and error reporting infrastructure for the department. This individual will also work with GC2 to facilitate communication and workflow resolution as it relates to the clinical management of the referred GC2 molecular cases. Job Responsibilities Troubleshoots, identifies, and facilitates resolution of clinical cases. Triages incoming cases, orders, and specimens. Resolves inter‑laboratory and inter‑departmental level issues as applicable. Ensures all pending cases are tracked and maintained through the laboratory and monitors confirmatory testing status. Communicates with ordering clinicians regarding insufficient samples, repeats, delayed reporting, etc. and addresses and monitors delayed reporting. Serves as a liaison between GC2 and the NYU Molecular laboratory. Responsible for daily monitoring and communication with partnered institutions, reconciles and updates the shared case tracking system and wet‑lab operations queue, and identifies incoming samples as novel or recurrent. Responsible for managing outside/referral molecular cases. Minimum Qualifications Bachelor's Degree in biological sciences from an accredited college or university with three years of clinical laboratory experience, or a Master's Degree in biological sciences from an accredited college or university with one year of clinical laboratory experience. Preferred Qualifications MS in biological sciences preferred. Four years clinical laboratory experience. Molecular laboratory experience preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Salary range for the role is $70,481.61 - $121,580.64 annually. Actual salaries depend on factors including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses or other compensation. To view the Pay Transparency Notice, please click here. #J-18808-Ljbffr NYU Langone Hospitals