Customer Support Representative

Full-time

Viewline Ventures

Location: Remote

Employment Type: Contract-to-Hire

About Us

Were a fast-growing stealth stage startup operating in specialized alternative markets. Our team uses data, technology, and clear processes to help people move through complex systems with confidence. We value reliability, strong communication, and operational excellence.

About the Role

As a Customer Support Representative , youll be the first point of contact for individuals engaging with our programs. Youll guide them through a structured set of steps, answer questions, collect information, and ensure they feel supported throughout the process.

This role is ideal for someone who enjoys helping people, thrives in organized environments, and can stay warm and professional while handling one-on-one video call conversations with prospective clients and gig workers throughout the day.

Key Responsibilities

Handle inbound questions and guide individuals through our standard workflows
Run short information-gathering calls using predefined scripts
Record accurate notes and update internal documentation immediately after each interaction
Monitor task queues and keep daily progress on schedule
Identify unusual cases and route them to internal leads
Support smooth handoffs across internal teams

Requirements

Warm, clear communicator who enjoys helping others
Strong attention to detail and reliable follow-through
Comfortable working with structured processes and guidelines
Stable, consistent work habits; dependable with deadlines
Ability to stay calm and focused in a high-volume environment
Available 3040 hours per week
U.S. work authorization required

Nice to Have

Experience in customer support, call centers, service roles, or administrative support
Familiarity with CRM or ticketing systems
Comfort working in fast-moving teams
New grads and new workers welcome

Who Succeeds Here

People who are steady, thoughtful, and reliable. You bring order to busy environments and communicate with clarity and kindness.

Apply

Vacancy posted 1 day ago

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