Customer Support Representative

Job Description

Job Description

Join CAPP as a Customer Service Specialist and Be Part of a Growing Team!

CAPP, a leading supplier of HVAC, electrical, and plumbing parts & equipment, is looking for Customer Service Specialists to support our dynamic sales team. This entry-level position is perfect for anyone ready to start a rewarding career in customer service. Are you a positive, motivated individual with a passion for helping others? No experience? No problem! We provide all the training you need to succeed.

What You’ll Do:

• Engage with customers by providing product recommendations, order assistance, and answering queries with a smile.
• Help customers find the perfect solutions by understanding their needs and preferences.
• Process customer orders and ensure their fulfillment from start to finish.
• Manage refunds, exchanges, and returns with ease.
• Contribute to other tasks as needed to keep our sales operations running smoothly.

Who You Are:

• Education: High school diploma or equivalent.
• Experience: Prior customer service experience (2 years preferred); industry experience (HVAC or similar) is a plus.
• A self-motivated team player who thrives in a fast-paced environment.
• Friendly and customer-focused—you genuinely enjoy helping people.
• Strong communication skills, both verbal and written.
• Ability to build positive relationships and work collaboratively.
• Basic math and accounting skills.

Why You’ll Love Working at CAPP:

• Career Growth: Start in an entry to mid-level role with the potential to move into a commission-based sales position with unlimited earning potential.
• Family-Owned Business: We believe in the value of every employee. At CAPP, you’re not just another worker—you’re a part of our team.
• Comprehensive Training: We provide all the tools and knowledge to help you succeed in your role.
• Work-Life Balance: Enjoy normal business hours (Monday through Friday, 8:00am - 5:00 pm). We respect your personal time.
• Supportive Culture: Your contributions matter, and we offer job stability in a thriving sector.

Your Benefits:

• Competitive salary with the opportunity for commission.
• Merit-based promotions—we reward hard work and dedication.
• Health, vision, and dental insurance
• Health savings account (HSA)
• 401(k) with company match
• Life insurance
• Paid time off (PTO)

Ready to Take the Next Step?

If you’re looking for a stable, fulfilling role where your work makes a difference and you can grow your career, apply today! We can’t wait to meet you.

CAPP is a leading supplier and distributor of Process Instrumentation, HVAC, Electrical, Plumbing, and Mechanical products. Since 1950, our mission has been to serve the full needs of customers. As demand for a wider range of products has grown, we have developed the advanced supply network and technical expertise required to excel in this constantly evolving industry. With decades of experience and a truly distinct offering of products and services, tens of thousands of customers depend on CAPP as their comprehensive supplier of Products for Buildings and Industry.

Company Description

CAPP is a leading supplier and distributor of Process Instrumentation, HVAC, Electrical, Plumbing, and Mechanical products. Since 1950, our mission has been to serve the full needs of customers. As demand for a wider range of products has grown, we have developed the advanced supply network and technical expertise required to excel in this constantly evolving industry. With decades of experience and a truly distinct offering of products and services, tens of thousands of customers depend on CAPP as their comprehensive supplier of Products for Buildings and Industry.