Spare Parts Specialist

Job Description

Job Description

Our client, a manufacturer of specialized industrial equipment based in the Northern RI area, is hiring a Spare Parts Specialist to join their service team. This is a great fit for someone who's detail-oriented, comfortable managing multiple requests at once, and looking for a stable, direct-hire role with a well-established company.

Compensation: $50,000-$52,000 per year with benefits and bonus potential

Position Summary

This role manages the full lifecycle of parts and retrofit orders — from processing requests to coordinating repairs, returns, and shipments. You'll work closely with both customers and the corporate office to keep orders moving and issues resolved quickly. It also includes a rotating on-call component, so flexibility and reliability matter as much as attention to detail.

Responsibilities of the Spare Parts Specialist:

• Process parts and retrofit orders received by email or phone, and track outstanding offers and orders through to completion.
• Coordinate repairs and returns, ensuring accurate documentation and consistent follow-up with customers and internal teams.
• Communicate directly with customers and the corporate office to resolve parts-related questions and requests.
• Pick, pack, and arrange shipments via UPS, FedEx, and other carriers as needed.
• Provide on-call support for emergency parts requests, including one evening per week and a rotating weekend hotline (roughly once every five weeks).

Qualifications of the Spare Parts Specialist:

• Basic computer proficiency, including MS Outlook and Teams; SAP experience is a plus but not required.
• Strong attention to detail and reliable follow-through on open requests.
• Comfortable working in a fast-paced environment with shifting priorities.
• Flexible and dependable, particularly around scheduled on-call and after-hours coverage.
• Ability to occasionally lift to 50 lbs and perform light physical tasks such as standing, bending, and reaching.

Submit your resume today for immediate consideration!

Please Note: City Personnel offers extended interview hours from 7 am-7 pm upon request

For 20 years, City Personnel has been helping Rhode Islanders find meaningful careers with some of the area's most respected employers. As a locally owned staffing firm based in Providence, we offer real jobs with real companies—and you'll always work with real recruiters who know the Rhode Island job market and are invested in your success. 

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