Admissions Coordinator

The Heights Rehabilitation and Healthcare Center Location: Broadview Heights, Ohio Employment Type: Full-Time Join Our Team in lovely Broadview Heights, OH! At The Heights Rehabilitation and Healthcare Center, we are dedicated to delivering exceptional rehabilitation services and compassionate long-term care in a welcoming, resident-centered environment. Nestled in the charming community of Broadview Heights, Ohio, our center is proud to serve residents and families with integrity, professionalism, and heart. We believe that every team member plays a vital role in creating a positive experience for those we serve. Position Overview The Admissions Coordinator serves as the first point of contact for prospective residents, families, and referral partners. This highly visible role is essential in creating a seamless, supportive, and professional admissions experience from initial inquiry through move-in. The ideal candidate is organized, detail-oriented, personable, and confident in navigating healthcare systems and insurance processes. This position requires collaboration with clinical and administrative teams to ensure appropriate and timely admissions. Key Responsibilities Serve as the primary contact for all admission inquiries, providing clear, compassionate communication to residents, families, hospitals, and referral sources Coordinate and manage the admissions process from referral to admission Conduct facility tours and present services with professionalism and warmth Verify insurance benefits, secure required authorizations, and review financial information Collaborate with nursing, therapy, and administrative teams to evaluate and process admissions Maintain accurate and compliant admissions documentation in accordance with state and federal regulations Develop and maintain strong relationships with hospitals, case managers, discharge planners, and community partners Track admissions activity and maintain reporting metrics Participate in marketing initiatives and community outreach efforts as needed Qualifications High school diploma required; Associate’s or Bachelor’s degree in Healthcare Administration, Business, Marketing, or related field preferred Previous experience in healthcare admissions, skilled nursing, social services, case management, or related healthcare role required Working knowledge of Medicare, Medicaid, managed care plans, and insurance authorization processes Strong communication and interpersonal skills Exceptional organizational and multitasking abilities Customer-service focused with a compassionate, solutions-oriented mindset Proficient in Microsoft Office and electronic medical record (EMR/EHR) systems What We Offer Competitive compensation package Health, dental, and vision insurance Paid time off and holiday pay Retirement plan options Supportive team environment Opportunities for professional development and career advancement At The Heights Rehabilitation and Healthcare Center, we are more than a workplace — we are a team dedicated to making a difference every day. #J-18808-Ljbffr Crown Healthcare Group