Systems Analyst - Senior

Job Title: Senior Systems Analyst

Location: Toronto, Ontario, Canada

Work Model: Onsite

Duration: 12 months

Must Haves

• 5 - 8 years of experience as a systems analyst, functional consultant, or a similar system-focused role within IT
• Hands-on experience with Microsoft Dynamics AX/D365FO/C365CM, including system configuration and support.
• Experience working with Data Management Framework (DMF) and system integrations within D365 environments
• Experience using Power Platform tools, including Power apps, Power Pages, and Dataverse
• Experience delivering large-scale, business-critical enterprise applications

Description / Responsibilities / Skills

About the Role

• lead solution analysis and design for enterprise technology initiatives
• translate business requirements into scalable system solutions, ensuring alignment with enterprise architecture, business objectives, and technology standards
• provide deep platform expertise, influence solution decisions, and drive the successful delivery of complex, business-critical programs
• champion the use of AI, automation, and intelligent workflows to enhance operational efficiency, decision-making, and user experience

About Your Day

• Lead cross-functional workshops to define scope, clarify requirements, and resolve gaps.
• Document and optimize current and future-state business processes, system flows, integrations, and data structures.
• Conduct impact assessments, identifying risks, dependencies, and mitigation strategies across systems and data flows.
• Maintain traceability across requirements, design, build, testing, and deployment activities.
• Evaluate, recommend, and incorporate AI/ML, automation, and intelligent workflow capabilities within supported systems.
• Mentor and coach analysts and project team members on solution analysis, system design, and platform best practices.

Experience & Skill Set Requirements

Minimum Requirements

• Strong knowledge of Supply Chain and related business processes, including Product Information Management, Master Planning, Procure-to-Pay, and Order-to-Cash
• Strong understanding of enterprise application environments and system integration concepts.
• Ability to translate business requirements into detailed system-level designs and configurations
• Strong analytical and problem-solving skills with high attention to detail
• Strong communication and interpersonal skills (written and verbal)
• Demonstrated ability to lead solution workshops, facilitate technical discussions, and align business and technical stakeholders on solution approaches
• Ability to work effectively in Agile or hybrid delivery environments
• Proficiency with tools such as Jira, Confluence, and Lucid chart (or similar)
• Ability to support production environments, troubleshoot issues, and resolve incidents independently

Preferred Requirements

• Strong collaboration and stakeholder engagement skills across business and technical teams
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated ability to identify opportunities for system optimization, automation, and continuous improvement
• Experience supporting or participating in D365 F&O implementations
• Exposure to Warehouse Management Systems (WMS) operating models
• Experience working with eCommerce or related integrated platforms

General Skills

• Provides specialized technical expertise in the overall analysis of the design and architecture of systems solutions.
• Ability to evaluate recommendations and ensures all recommended solutions for improvement are congruent with the project goals and objectives
• Identifies short and long-term project goals/objectives, and as a senior technical expert, defines and identifies program and service delivery requirements
• Leads the analysis, development and documentation of design and architecture of systems solutions.
• Leads the development of testing, integration and implementation of systems solutions into the clients' applications
• Guides the feasibility studies and cost effective analyses of proposed client I&IT initiatives, ensures all studies and analyses are documented
• Leads the technical aspects of projects related to the development and/or acquisition of a diverse range of client applications through all stages of the SDLC
• Demonstrated experience gathering requirements, translating business documents into technical specifications
• Experience leading development/support teams supporting multi-dimensional and relational databases and their applications
• Demonstrated experience designing and developing complex applications utilizing relational and multi-dimensional databases
• Ability to provide implementation and post implementation support as required
• Oversees the research and evaluation of the technical components in the acquisition of software, hardware, technology, systems and products
• Recommends and directs the measurement and improvement of tools, techniques, standards and performance criteria
• Provides coaching and direction to junior analysts throughout the project through all stages of the Systems Development Life Cycle.

Desirable Skills

• Knowledge and experience in rapid application development (RAD) methodologies
• Knowledge and experience with middleware and gateways
• Knowledge and understanding of Information Management principles, concepts, policies and practices
• Experience with development/maintenance of documentation as per Methodology
• Good working knowledge of Dimensions and Facts
• Knowledge of multidimensional structures (cubes)
• Ability to gather, review and provide feedback to business requirements

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience; a master's degree is an asset.
• Microsoft Dynamics AX/D365 and Power Platform certifications.
• Strong understanding of enterprise applications, system architecture, integration concepts, and database technologies (Oracle, SQL Server).
• Knowledge of Supply Chain processes, including Product Information Management, Master Planning, Procure-to-Pay, and Order-to-Cash.
• Experience with testing, troubleshooting, implementation, and production support in complex technology environments.
• Ability to translate business requirements into solution designs, system configurations, and functional specifications.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Demonstrated ability to lead workshops, facilitate technical discussions, and align business and technical stakeholders.
• Experience working in Agile or hybrid delivery environments, with proficiency in tools such as Jira, Confluence, and Lucidchart (or equivalent).
• Ability to manage multiple priorities, work independently, and drive continuous improvement initiatives.
• Experience identifying opportunities for automation, system optimization, and AI-enabled enhancements.

Preferred Qualifications

• Exposure to Warehouse Management Systems (WMS) and eCommerce platforms.
• Strong collaboration skills across business, technology, and vendor teams.