Assistant Manager

Job Description

Job Description

Essential Responsibilities:

• Ensures accurate and timely timecard management for both self and staff.
• Ensures that all guests feel welcome and are given responsive, friendly, and courteous service.
• Achieve identified objectives for sales, service, quality, appearance of retail store, and sanitation and cleanliness through training of employees and by creating a positive, productive working environment.
• Controls cash and other receipts by adhering to cash handling and reconciliation procedures.
• Prepares all required paperwork, forms, and reports in an organized and timely manner.
• Upholds dress code standards for both self and staff.
• Uses provided company tools and processes to document the performance of staff.
• Is knowledgeable of company policies regarding personnel and administers prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.
• Models integrity to staff and treats others with respect.

Oversees day-to-day retail operations:

• Signs customers up for the cake club and explains the benefits.
• Creates store plan and schedules within labor budget.
• Resolves customer issues quickly and delivers appropriate solutions to make customers happy.
• Manages retail inventory variance as well as timely inventory completion.
• Responsible for cash variance. for both sales and petty cash.
• Completes all assigned duties within the deadline.

Maintains exceptional quality of all products

• Utilizes FIFO guidelines to reduce waste.
• Maintains store cleanliness and appearance.
• Uses operational tools to ensure completion of opening and closing duties.
• Ensures compliance with health and safety regulations.
• Follows appropriate slicing guidelines.
• Provides meaningful feedback for the DM with suggestions for improvement.

Focuses on Company Engagement

• Engages in monthly promotional goals.
• Asks questions if something is unclear and seeks out opportunities to learn.
• Completes all required employee training.

Sales Focus and Transaction Growth

• Increases sales transactions for both bakery and retail products.
• Coaches employees on sales techniques.

Requirement

• High school diploma or GED
• ServSafe Certification within 60 days of hire or promotion
• Prior retail experience