Account Manager - Retail & CPG (Senior Manager / Director Level)

Description

RCPG (Retail and CPG) Business Unit


Requirements


Role Overview
We are seeking a client-facing Account Manager to drive growth across our Retail & CPG portfolio. This role sits at the intersection of sales, client engagement, and delivery, with a strong focus on expanding existing accounts, shaping opportunities, and building high-performing delivery teams.


The ideal candidate brings a blend of industry expertise, consultative selling, and technology understanding, with the ability to operate effectively with both client stakeholders and internal engineering/delivery teams.
Key Responsibilities
• Build and nurture strong relationships with key client stakeholders across Retail & CPG accounts
• Act as a trusted advisor, understanding client priorities and aligning solutions to business goals
• Identify, qualify, and drive new opportunities within existing accounts
• Own pipeline creation and support revenue growth across the account
• Collaborate with delivery and engineering teams to shape solutions and proposals
• Translate client needs into scalable, technology-driven offerings
• Work closely with delivery teams to staff, structure, and scale project teams
• Ensure alignment between client expectations and execution
• Partner with sales, delivery, and leadership teams to drive end-to-end account success
• Facilitate clear communication across business and technical stakeholders
Required Qualifications
• 10-15 years of experience in account management, sales, or client engagement roles
• Experience operating at Senior Manager to Director level
• Minimum 5+ years in Retail and/or CPG industry
• Strong understanding of technology-driven solutions (digital, data, commerce, integrations, etc.)
• Proven ability to work with delivery and engineering teams
• Excellent communication, presentation, and stakeholder management skills
• Willingness to travel frequently within the U.S.


Job responsibilities


Key Responsibilities
• Build and nurture strong relationships with key client stakeholders across Retail & CPG accounts
• Act as a trusted advisor, understanding client priorities and aligning solutions to business goals
• Identify, qualify, and drive new opportunities within existing accounts
• Own pipeline creation and support revenue growth across the account
• Collaborate with delivery and engineering teams to shape solutions and proposals
• Translate client needs into scalable, technology-driven offerings
• Work closely with delivery teams to staff, structure, and scale project teams
• Ensure alignment between client expectations and execution
• Partner with sales, delivery, and leadership teams to drive end-to-end account success
• Facilitate clear communication across business and technical stakeholders
Required Qualifications
• 10-15 years of experience in account management, sales, or client engagement roles
• Experience operating at Senior Manager to Director level
• Minimum 5+ years in Retail and/or CPG industry
• Strong understanding of technology-driven solutions (digital, data, commerce, integrations, etc.)
• Proven ability to work with delivery and engineering teams
• Excellent communication, presentation, and stakeholder management skills
• Willingness to travel frequently within the U.S.
Good to Have
• Domain expertise in Retail / CPG Supply Chain, Merchandising, Omnichannel / eCommerce
• Experience with retail platforms such as Blue Yonder and Manhattan Associates
What Success Looks Like
• Strong, trusted relationships with client stakeholders
• Consistent pipeline growth and opportunity conversion
• Seamless collaboration between client, sales, and delivery teams
• Ability to scale accounts and build long-term partnerships


GlobalLogic estimates the starting pay range for this role to be performed in USA is $150,000 - $180,000 and reflects base salary only. This pay range is provided as a good faith estimate and the amount offered may be higher or lower. GlobalLogic takes many factors into consideration in making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market and business considerations.


What we offer


Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.


Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!


Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home.


Professional Development: We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.


Excellent Benefits: We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays


About GlobalLogic


GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.