Front of House Manager

Dean's is seeking passionate, committed Floor Managers to join our team. Ideal candidates are natural leaders who demonstrate a genuine interest in providing exceptional hospitality. Dean's management team is committed to fostering a workplace culture motivated by mutual respect and a genuine commitment to providing a great experience for our guests.

Floor Manager responsibilities include :

• Supervision of all service team employees.
• Opening duties, including but not limited to: leading pre-shift meetings, liaising with the kitchen to stay informed on menu changes and service notes, adjusting staffing according to cover counts and spread of reservations, ensuring service staff and dining room are prepared for service.
• Directing the flow of service, providing direction and delegating responsibilities, running food and beverages, and communicating with the kitchen and door teams. 
• Addressing technical or facilities issues as they arise. 
• Troubleshooting any guest or reservation issues. 
• Closing duties, including: recording staff tips and hours, reconciling cash, writing service recap, checking service team closing duties and performing a final walkthrough of the restaurant.
• Effectively communicating guest feedback to the management team and participating in any necessary follow-up with guests.
• Assist with hiring, training and education of front-of-house staff.
• Motivating and leading staff to perform at the highest possible level.
• Participate in ongoing staff training and development, collaborating with the rest of the management team to identify and address opportunities for feedback and coaching among the FOH staff. 

Qualified Dining Room Manager candidates will have :

• 1-2 years leadership experience in a fine-dining restaurant.
• Exceptional communication skills.
• Extensive food and beverage knowledge and a commitment to learning more.
• An ability to lead with empathy.
• A strong capacity to prioritize in a fast-paced environment, and to make decisions that are in the best interest of the restaurant, our guests, and staff.
• NYC DOH Food Protection Certification and an ability to establish and enforce best practices for maintaining the highest standards of health and hygiene for the restaurant.
• Proficiency in Google Workspace suite, MS Word, and Excel.

Compensation and Benefits :
Salary (Based on Experience)
Health Benefits, Paid Time Off, Commuter Benefits, Dining Discounts

Physical Demands :

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 5 to 10 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Dean's reserves the right to add or delete duties and responsibilities at the discretion of Dean's or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Dean's is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.