Client Account Representative

Client Account Representative (Temporary) Location: Hudson, OH or Indianapolis, Indiana (Hybrid/Remote after training) Pay: $21.00–$26.00+/hour DOE Training Schedule: 9:00am - 5:00pm in office (~30 days) Regular Schedule: Flexible 8hr shift between 7am - 7pm after training Position Type: Temporary (Peak Season) About the Client Account Representative Position Our client is seeking a Client Account Representative to support their team during a busy seasonal period. The Client Account Representative serves as the primary point of contact for clients, providing exceptional service, resolving inquiries, and ensuring a positive client experience. This is an excellent opportunity for candidates with customer service, account management, business operations, or financial services experience. Client Account Representative Responsibilities Serve as the primary point of contact for client inquiries via phone, email, and other communication channels. Deliver accurate, professional, and timely client support. Resolve routine client issues and escalate complex concerns as needed. Complete daily, weekly, and monthly reports while identifying and resolving discrepancies. Partner with internal teams to ensure timely and accurate service delivery. Maintain documentation and follow established workflows and procedures. Utilize approved AI tools to draft communications, summarize information, and improve efficiency while maintaining accuracy and compliance. Stay organized, manage multiple priorities, and meet deadlines. Maintain a high level of accuracy and attention to detail. Client Account Representative Qualifications Bachelor's degree in Business, Finance, Accounting, or a related field preferred (or equivalent experience). 1-3 years of experience in client service, financial services, business operations, or a professional office environment. Strong communication and relationship-building skills. Excellent organizational, time management, and problem-solving abilities. High attention to detail and accuracy. Proficient with Microsoft Office (Word, Excel, Outlook). Comfortable learning new systems and technology. #mon Compensation / Pay Rate (Up to): $21.00 - $26.00