Teir 2 Help Desk Support

Get AI-powered advice on this job and more exclusive features. Visionet Systems Inc. provided pay range This range is provided by Visionet Systems Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/hr - $25.00/hr Direct message the job poster from Visionet Systems Inc. Sr. Manager - HR Operations @ Visionet Systems Inc. | MBA The Onsite IT Support Engineer provides critical technical support to end-users directly at their physical locations. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues, ensuring seamless operation of IT systems and infrastructure. They play a vital role in maintaining a productive and efficient working environment by addressing technical challenges promptly and effectively. Key Responsibilities Provide direct technical support: Respond to service tickets and requests for technical assistance via phone, email, or in-person. Diagnose and resolve first-level issues related to workstations, laptops, operating systems (Windows, macOS, Linux), software applications, printers, scanners, and other peripherals. Troubleshoot network connectivity issues (LAN/WAN, VPN, Wi-Fi). Assist with user account management and access permissions. Hardware and software management: Install, configure, and upgrade computer hardware and software. Maintain hardware and software inventory. Perform preventative maintenance and repairs on IT equipment. Network maintenance and security: Monitor and maintain computer networks and servers. Apply firewall policies and multi-factor authentication (MFA) to secure networks. Assist with cybersecurity incident response and educate employees on best practices. Documentation and reporting: Log and track support requests using a problem management database. Maintain accurate records of issues and resolutions. Prepare and submit regular reports on IT support activities. Training and user education: Provide one-on-one and group training to users on hardware, software, and IT policies. Develop and update training materials and knowledge base articles. Teamwork and collaboration: Work closely with other IT team members, escalating complex issues to higher levels of support (Tier 2/3) when necessary. Collaborate with vendors and service providers to ensure timely resolution of issues. Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Administrative and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Visionet Systems Inc. by 2x Sign in to set job alerts for “Help Desk Support Specialist” roles. New York City Metropolitan Area $65,000.00-$72,000.00 1 week ago New York City Metropolitan Area $70,000.00-$90,000.00 1 month ago New York, NY $44,545.00-$74,134.00 7 hours ago New York City Metropolitan Area $50,000.00-$52,000.00 2 weeks ago New York City Metropolitan Area $80,000.00-$95,000.00 3 weeks ago New York City Metropolitan Area 1 day ago Stamford, CT $100,000.00-$150,000.00 5 months ago NMC_000315 - Help Desk Support Technician Associate IT Helpdesk Specialist (New York) Allentown, PA $55,000.00-$58,000.00 6 days ago New York, NY $100,000.00-$125,000.00 6 days ago Bridgewater, NJ $65,902.00-$82,378.00 4 days ago Garden City, NY $60,000.00-$65,000.00 1 month ago Beacon, NY $45,000.00-$60,000.00 2 weeks ago Desktop Support Specialist I - Digital and Technology Partners - Mount Sinai Brooklyn - Sunday 8AM-4PM & Monday - Thursday 4PM - 12AM Beacon, NY $45,000.00-$60,000.00 18 hours ago System Administrator/Help Desk Technician Desktop Support Specialist II - Digital and Technology Partners - Onsite Monday - Friday 9am - 5pm various locations We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Visionet Systems