Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

IT Support Analyst — Tier 1 & 2 Troubleshooter

Cook Systems

Cook Systems is looking for a skilled IT Support Specialist to deliver Tier 1 and 2 support across various locations including Tallahassee, Orlando, Jacksonville, Miami, and Tampa. In this role, you will provide technical advice, troubleshooting, and informal training to customers while maintaining essential databases to enhance service quality. The ideal candidate will have a Bachelor’s in Computer Science or a related field, along with at least two years of IT experience. Benefits include comprehensive medical plans, 401(k), and protective insurance options to secure your future. #J-18808-Ljbffr Cook Systems

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the IT Support Analyst — Tier 1 & 2 Troubleshooter in New York, NY vacancy
  •  ...States. We unite the Three-Tier system in a whole new way...  ...an experienced Technical Support Specialist to join our Tier 2 support team. In this role...  ...depth platform knowledge and troubleshooting expertise. As a Tier 2...  ...team efficiency Mentor Tier 1 support specialists on... 
    Suggested
    Full time
    Local area

    City Hive

    New York, NY
    2 days ago
  •  ...benefits starting day 1 through Insight...  ...Skills & Experience 2-4 year Technical Degree...  ...experience as a Service Desk Analyst or Technical Support (1-2+ years) onsite...  ...for an onsite Tier 2 Service Desk Analyst...  ...contacts/hourly. Accurate troubleshooting notes, multi-tasking... 
    Suggested
    Hourly pay
    Local area
    Remote work

    Insight Global

    New York, NY
    10 hours ago
  • $66k - $82k

     ...Help Desk Technician (Tier 1) role at Nebius Get AI...  ...Technician to join our IT team. This position is...  ...providing first‑level support for end‑user IT issues,...  ...ticketing system. Analyze, troubleshoot, resolve and document a...  ...issues to Tier 2/3 support in a timely... 
    Suggested
    Temporary work
    Work at office
    Immediate start
    Remote work

    Nebius

    New York, NY
    4 days ago
  • Insight Global is seeking an experienced IT Specialist (Tier 2/3) to support a leading asset management firm in...  ...to support day-to-day operations, troubleshoot issues, and maintain overall system...  ...performance. This is a high-impact, team-of-1 role, ideal for someone who is... 
    Suggested
    Night shift

    Insight Global

    New York, NY
    10 hours ago
  • $24.48 - $27.68 per hour

     ...university in New York is seeking an experienced IT Support Assistant to provide tier 2 support for software, hardware, and network issues. This role involves troubleshooting, assisting with IT equipment acquisition, and mentoring Level 1 support staff. Ideal candidates should... 
    Suggested

    The City University of New York

    New York, NY
    1 day ago
  • $75k

     ...Platform and we’re seeking to welcome a new Support Engineer (Tier 1) to be an integral part of our...  ...customer service, technical support, troubleshooting, and technology. Your role will be to...  ...steps to reproduce, etc.) to Litify Tier 2 Support Work closely with Customer Success... 

    Litify

    New York, NY
    20 hours ago
  • Itero Group is hiring a part-time IT Support Specialist in the United States to provide Tier 1 service desk support in a high-volume IT environment. The role involves responding to support calls, troubleshooting various issues, and escalating incidents as necessary. The... 
    Part time

    Itero Group

    New York, NY
    3 days ago
  • A healthcare organization is seeking a patient Help Desk Specialist to provide Tier 1 IT support. This fully remote role involves troubleshooting common technical issues and requires strong communication skills and a customer service mindset. Ideal candidates will have... 
    Remote job

    Mondo

    New York, NY
    4 days ago
  • $70k - $85k

     ...Administrator with strong Tier 2-2.5 experience to support and lead a mix of project and...  ...reimbursement 1 day of work-from-home flexibility...  ...virtualization, and network issues Troubleshoot escalated technical issues...  ...Technology Industries: IT Services and IT Consulting... 
    Full time
    Work from home
    2 days per week

    Bowman Williams

    New York, NY
    4 days ago
  •  ...management solutions as a chosen IT services and consulting...  ...-level, white-glove support. Opening Solvere One...  ...for resolving all Tier 1 and passing all other requests on to tier 2 and Tier 3 technicians....  ...support iPhone / Android troubleshooting Multi-factor Authentication... 
    Full time
    Work at office
    Local area

    Solvere One LLC

    New York, NY
    4 days ago
  • $40k - $47k

    2 days ago Be among the first 25 applicants...  ...At Slipstream IT we work to streamline IT Support and provide managed...  ...application documentation, troubleshooting guides, processes...  ...alerts for “Service Desk Analyst” roles. Pennsylvania...  ...0,000.00-$42,000.00 1 week ago Hazle, PA... 
    Remote job
    Full time
    Work at office
    Local area
    Work from home
    Monday to Friday
    Shift work

    Slipstream IT

    New York, NY
    1 day ago
  • WheelHouse IT is seeking a Tier 1 Support Technician to join our Service Desk team. This is a remote position aimed at providing exceptional...  ...experience with Managed Service Providers and be comfortable troubleshooting various technical issues. This contract-to-hire role... 
    Remote job
    Contract work

    WheelHouse IT

    New York, NY
    4 days ago
  • $18 per hour

     ...Solutions Job Summary: Tier I Service Desk Analyst - Cincinnati, OH...  ...Desk Analyst support our Honeywell client...  .... The Tier 1 Analyst provides...  ...Analyst will also troubleshoot problem areas via...  ...fashion, and provide IT assistance to federal...  ...of the following: 2 years technical support... 
    Contract work
    Local area
    Immediate start
    Remote work

    Belcan LLC

    Brooklyn, NY
    4 days ago
  •  ...6/03/2026 Job Information IT Services Work Experience:...  ...Description Interview Process: 1 round, Virtual/Online &...  ...is seeking an experienced Tier 2 SOC Analyst to support enterprise security operations...  ...SOC procedures, runbooks, troubleshooting guides, and operational... 
    Contract work
    Work experience placement
    Local area

    SUNSHINE ENTERPRISE USA LLC

    New York, NY
    3 days ago
  • $75k - $90k

    Technical Customer Support Engineer, Tier 2 - West Cost California Full-time Departments: Customer Support Description At UVeye, we’re on...  ...product installations to ensure proper setup and operation Troubleshoot and resolve customer technical issues related to machine... 
    Full time

    UVeye

    New York, NY
    4 days ago
  • Voxel is looking for a Tier 2 Support Engineer in the United States to handle complex technical issues for enterprise customers. In this role, you will address escalated support requests, troubleshoot Voxel's AI-driven platform, and work alongside customer success teams... 

    Voxel

    New York, NY
    20 hours ago
  • Netrix Global is seeking a Tier 1 Support Technician who will provide technical support remotely to customers based in the Philippines. Responsibilities include receiving customer calls, conducting initial assessments, and documenting service requests to ensure quick resolutions... 
    Remote job

    Netrix Global

    New York, NY
    4 days ago
  • $50k - $65k

    A leading solar energy developer located in New York City is seeking an IT Support Specialist - Tier 1 to provide initial technical support to end users across the organization. The role involves diagnosing hardware and software issues and collaborating with other team... 
    Remote job
    Flexible hours

    Solar Landscape

    New York, NY
    20 hours ago
  • Aris Search is seeking a confident Tier 2 Field Technician based in New York City to support clients with a blend of remote working and onsite visits. This...  ...ideal candidate will have MSP experience, strong troubleshooting skills in various OS and network systems, and a service... 
    Full time
    Remote work

    Aris Search

    New York, NY
    4 days ago
  • A leading consulting firm is seeking a remote Tier I Service Desk Analyst to provide technical support for the Honeywell contract. Candidates should have technical...  ...communication skills. Responsibilities include troubleshooting hardware/software issues and adhering to ITIL... 
    Contract work
    Remote work

    Belcan

    Brooklyn, NY
    2 days ago
  • MaziCTools is seeking a part-time Tier 1 Customer Support Agent to provide remote assistance to clients in their leadership development programs...  ...must possess strong communication skills and be able to troubleshoot technical issues efficiently. This role involves... 
    Remote job
    Part time
    For contractors
    Afternoon shift

    MaziCTools

    New York, NY
    20 hours ago
  •  ...SkillBridge participant to join their Customer Support team in a remote role. This position offers hands-on training in Tier 1 support using ServiceNow and Zendesk, along with learning AWS concepts relevant to troubleshooting. You'll be involved in documenting and... 
    Remote job

    Hypori, Inc.

    New York, NY
    1 day ago
  •  ...SaaS companies, is looking for an experienced Technical Support Specialist to join our Tier 2 support team in NYC. The successful candidate will...  ...exceptional customer service. With a strong focus on troubleshooting and problem-solving, the ideal candidate will leverage... 
    Full time

    City Hive

    New York, NY
    2 days ago
  • MaziCTools is seeking a part-time Tier 1 Customer Support contractor to provide remote service to clients in online leadership development...  ...include supporting users via various communication channels, troubleshooting issues, and ensuring excellent service quality. The ideal... 
    Remote job
    Part time
    For contractors

    MaziCTools

    New York, NY
    4 days ago
  •  ...The IT Support Analyst will play an essential role in the IT Support team by providing end‑user support (Tier 1), with occasional Tier 2 support as knowledge of the environment is developed....  ...Lifecycle (SDLC) concepts Strong troubleshooting skills with the ability to... 
    Work at office
    Remote work

    Career Techniques Inc

    New York, NY
    1 day ago
  •  ...requirements on a continuing basis for all IT related projects, systems and applications;...  ...3 years' experience in related field; Or a 2-year degree with a minimum of 5 years' experience...  ...required: Experience in an IT Business Analyst role. Strong understanding of Information... 
    Work at office
    Remote work

    Empire State

    New York, NY
    3 days ago
  •  ...University of Cincinnati is seeking a dedicated individual to provide end-user technology support. This role involves supporting hardware, software installations, and troubleshooting within the university's technological framework. The ideal candidate should have an... 

    University of Cincinnati

    New York, NY
    4 days ago
  • $35 - $40 per hour

    NEW ERA TECHNOLOGY is seeking a Support Specialist responsible for delivering high-quality IT technical services to clients. Duties include troubleshooting, optimizing productivity on customer projects, and effectively managing customer tickets. Ideal candidates have 3-... 
    Hourly pay
    Full time

    NEW ERA TECHNOLOGY

    New York, NY
    2 days ago
  •  ...Join our team at Gersh Academy as a L1 IT Support Technician in this exciting opportunity!...  ...essential IT support with a specialty in Level 1 troubleshooting and site build out during our expansion....  ...degree in a relevant field preferred 1-2 years of experience in a technical... 
    Full time
    Work at office
    Shift work

    Gershexperience

    New York, NY
    3 days ago
  • Traffic Systems Technician 1 / Trainee 2 / Trainee 1 (NY HELPS) - Region 3 Agency: Transportation...  ..., test, modify, adjust, overhaul, troubleshoot and repair a variety of electrical...  ...within the Incident Command System to support the department’s response to regional and... 
    Traineeship

    Byrne Dairy

    New York, NY
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Support Analyst — Tier 1 & 2 Troubleshooter. Be the first to apply!