IT Support Analyst — Tier 1 & 2 Troubleshooter
Cook Systems
Cook Systems is looking for a skilled IT Support Specialist to deliver Tier 1 and 2 support across various locations including Tallahassee, Orlando, Jacksonville, Miami, and Tampa. In this role, you will provide technical advice, troubleshooting, and informal training to customers while maintaining essential databases to enhance service quality. The ideal candidate will have a Bachelor’s in Computer Science or a related field, along with at least two years of IT experience. Benefits include comprehensive medical plans, 401(k), and protective insurance options to secure your future. #J-18808-Ljbffr Cook Systems
- ...States. We unite the Three-Tier system in a whole new way... ...an experienced Technical Support Specialist to join our Tier 2 support team. In this role... ...depth platform knowledge and troubleshooting expertise. As a Tier 2... ...team efficiency Mentor Tier 1 support specialists on...SuggestedFull timeLocal area
- ...benefits starting day 1 through Insight... ...Skills & Experience 2-4 year Technical Degree... ...experience as a Service Desk Analyst or Technical Support (1-2+ years) onsite... ...for an onsite Tier 2 Service Desk Analyst... ...contacts/hourly. Accurate troubleshooting notes, multi-tasking...SuggestedHourly payLocal areaRemote work
$66k - $82k
...Help Desk Technician (Tier 1) role at Nebius Get AI... ...Technician to join our IT team. This position is... ...providing first‑level support for end‑user IT issues,... ...ticketing system. Analyze, troubleshoot, resolve and document a... ...issues to Tier 2/3 support in a timely...SuggestedTemporary workWork at officeImmediate startRemote work- Insight Global is seeking an experienced IT Specialist (Tier 2/3) to support a leading asset management firm in... ...to support day-to-day operations, troubleshoot issues, and maintain overall system... ...performance. This is a high-impact, team-of-1 role, ideal for someone who is...SuggestedNight shift
$24.48 - $27.68 per hour
...university in New York is seeking an experienced IT Support Assistant to provide tier 2 support for software, hardware, and network issues. This role involves troubleshooting, assisting with IT equipment acquisition, and mentoring Level 1 support staff. Ideal candidates should...Suggested$75k
...Platform and we’re seeking to welcome a new Support Engineer (Tier 1) to be an integral part of our... ...customer service, technical support, troubleshooting, and technology. Your role will be to... ...steps to reproduce, etc.) to Litify Tier 2 Support Work closely with Customer Success...- Itero Group is hiring a part-time IT Support Specialist in the United States to provide Tier 1 service desk support in a high-volume IT environment. The role involves responding to support calls, troubleshooting various issues, and escalating incidents as necessary. The...Part time
- A healthcare organization is seeking a patient Help Desk Specialist to provide Tier 1 IT support. This fully remote role involves troubleshooting common technical issues and requires strong communication skills and a customer service mindset. Ideal candidates will have...Remote job
$70k - $85k
...Administrator with strong Tier 2-2.5 experience to support and lead a mix of project and... ...reimbursement 1 day of work-from-home flexibility... ...virtualization, and network issues Troubleshoot escalated technical issues... ...Technology Industries: IT Services and IT Consulting...Full timeWork from home2 days per week- ...management solutions as a chosen IT services and consulting... ...-level, white-glove support. Opening Solvere One... ...for resolving all Tier 1 and passing all other requests on to tier 2 and Tier 3 technicians.... ...support iPhone / Android troubleshooting Multi-factor Authentication...Full timeWork at officeLocal area
$40k - $47k
2 days ago Be among the first 25 applicants... ...At Slipstream IT we work to streamline IT Support and provide managed... ...application documentation, troubleshooting guides, processes... ...alerts for “Service Desk Analyst” roles. Pennsylvania... ...0,000.00-$42,000.00 1 week ago Hazle, PA...Remote jobFull timeWork at officeLocal areaWork from homeMonday to FridayShift work- WheelHouse IT is seeking a Tier 1 Support Technician to join our Service Desk team. This is a remote position aimed at providing exceptional... ...experience with Managed Service Providers and be comfortable troubleshooting various technical issues. This contract-to-hire role...Remote jobContract work
$18 per hour
...Solutions Job Summary: Tier I Service Desk Analyst - Cincinnati, OH... ...Desk Analyst support our Honeywell client... .... The Tier 1 Analyst provides... ...Analyst will also troubleshoot problem areas via... ...fashion, and provide IT assistance to federal... ...of the following: 2 years technical support...Contract workLocal areaImmediate startRemote work- ...6/03/2026 Job Information IT Services Work Experience:... ...Description Interview Process: 1 round, Virtual/Online &... ...is seeking an experienced Tier 2 SOC Analyst to support enterprise security operations... ...SOC procedures, runbooks, troubleshooting guides, and operational...Contract workWork experience placementLocal area
$75k - $90k
Technical Customer Support Engineer, Tier 2 - West Cost California Full-time Departments: Customer Support Description At UVeye, we’re on... ...product installations to ensure proper setup and operation Troubleshoot and resolve customer technical issues related to machine...Full time- Voxel is looking for a Tier 2 Support Engineer in the United States to handle complex technical issues for enterprise customers. In this role, you will address escalated support requests, troubleshoot Voxel's AI-driven platform, and work alongside customer success teams...
- Netrix Global is seeking a Tier 1 Support Technician who will provide technical support remotely to customers based in the Philippines. Responsibilities include receiving customer calls, conducting initial assessments, and documenting service requests to ensure quick resolutions...Remote job
$50k - $65k
A leading solar energy developer located in New York City is seeking an IT Support Specialist - Tier 1 to provide initial technical support to end users across the organization. The role involves diagnosing hardware and software issues and collaborating with other team...Remote jobFlexible hours- Aris Search is seeking a confident Tier 2 Field Technician based in New York City to support clients with a blend of remote working and onsite visits. This... ...ideal candidate will have MSP experience, strong troubleshooting skills in various OS and network systems, and a service...Full timeRemote work
- A leading consulting firm is seeking a remote Tier I Service Desk Analyst to provide technical support for the Honeywell contract. Candidates should have technical... ...communication skills. Responsibilities include troubleshooting hardware/software issues and adhering to ITIL...Contract workRemote work
- MaziCTools is seeking a part-time Tier 1 Customer Support Agent to provide remote assistance to clients in their leadership development programs... ...must possess strong communication skills and be able to troubleshoot technical issues efficiently. This role involves...Remote jobPart timeFor contractorsAfternoon shift
- ...SkillBridge participant to join their Customer Support team in a remote role. This position offers hands-on training in Tier 1 support using ServiceNow and Zendesk, along with learning AWS concepts relevant to troubleshooting. You'll be involved in documenting and...Remote job
- ...SaaS companies, is looking for an experienced Technical Support Specialist to join our Tier 2 support team in NYC. The successful candidate will... ...exceptional customer service. With a strong focus on troubleshooting and problem-solving, the ideal candidate will leverage...Full time
- MaziCTools is seeking a part-time Tier 1 Customer Support contractor to provide remote service to clients in online leadership development... ...include supporting users via various communication channels, troubleshooting issues, and ensuring excellent service quality. The ideal...Remote jobPart timeFor contractors
- ...The IT Support Analyst will play an essential role in the IT Support team by providing end‑user support (Tier 1), with occasional Tier 2 support as knowledge of the environment is developed.... ...Lifecycle (SDLC) concepts Strong troubleshooting skills with the ability to...Work at officeRemote work
- ...requirements on a continuing basis for all IT related projects, systems and applications;... ...3 years' experience in related field; Or a 2-year degree with a minimum of 5 years' experience... ...required: Experience in an IT Business Analyst role. Strong understanding of Information...Work at officeRemote work
- ...University of Cincinnati is seeking a dedicated individual to provide end-user technology support. This role involves supporting hardware, software installations, and troubleshooting within the university's technological framework. The ideal candidate should have an...
$35 - $40 per hour
NEW ERA TECHNOLOGY is seeking a Support Specialist responsible for delivering high-quality IT technical services to clients. Duties include troubleshooting, optimizing productivity on customer projects, and effectively managing customer tickets. Ideal candidates have 3-...Hourly payFull time- ...Join our team at Gersh Academy as a L1 IT Support Technician in this exciting opportunity!... ...essential IT support with a specialty in Level 1 troubleshooting and site build out during our expansion.... ...degree in a relevant field preferred 1-2 years of experience in a technical...Full timeWork at officeShift work
- Traffic Systems Technician 1 / Trainee 2 / Trainee 1 (NY HELPS) - Region 3 Agency: Transportation... ..., test, modify, adjust, overhaul, troubleshoot and repair a variety of electrical... ...within the Incident Command System to support the department’s response to regional and...Traineeship
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Analyst — Tier 1 & 2 Troubleshooter. Be the first to apply!
- salesforce technical analyst New York, NY
- desktop support analyst New York, NY
- personal computer support technician New York, NY
- technical data analyst New York, NY
- technical support specialist New York, NY
- technical operations analyst New York, NY
- support analyst New York, NY
- customer support technician New York, NY
- lead technical specialist New York, NY
- support technician New York, NY

