Front Desk Representative - FOA Lake Mary

Front Desk RepresentativeThe Front Desk Representative serves as a friendly and professional greeter in the office, preparing the patient and their record to see the doctor. This individual will be responsible for the check in and check out process for patients, obtaining credit card agreements, scheduling follow up appointments, diagnostic testing, and specialty injection appointments. This individual will also be responsible for batching daily collections and reconciling missing ticketsResponsibilitiesEnsuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.Greeting patients upon arrival by smiling, introducing yourself to and welcoming all patients to our practiceAlways provides outstanding customer serviceInforms patients of any delays in clinic or wait timesProviding patient with the intake tablet and instructions on how to use the tablet.Assists patients having difficulty using the tablet.Ensuring the patients have completed all the required intake information.Obtain and ensure the patient's photo identification and insurance card(s) match the information in the patient's Athena account. Scan any new insurance cards and email Billing department with any changesVerify a valid authorization is present in the patients account in AthenaEnsure the patients insurance benefits have been verifiedCollect all co-pays, deductibles, co-insurance, and outstanding patient balancesPrepare all paperwork for the next day's clinicSchedule patients for follow up, diagnostic, and injection appointmentsComplete end of day batchesProcess any required disability form paymentsEnsure clinic runs smoothly by informing Front Desk Lead or Manager of any problemsContacts transportation on behalf of the patients as neededAssist as backup for other area of front desk, including but not limited to assisting with work authorization, insurance verifications, etc.All other duties as assignedEducation & ExperienceHigh school diploma or equivalent required preferred2 years minimum Medical Office experiencePreferred Qualifications & SkillsWorking knowledge of a large medical officeExcellent written and verbal communication skillsOrganizational skills and ability to prioritize assigned workloadsKnowledge of EMR and PM systemsOrthopaedic Solutions Management is a Drug Free WorkplaceWe are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.