Front Desk Agent

Front Desk Agent – Hope Village Hotel Master multitasker. Memory Maker. No two days are the same: delight, problem‑solve, and make the day for our incredible guests. You thrive in a fast‑paced environment, responsible for efficiently handling guest check‑in and check‑out, room credits, keys, issue resolution, special requests. Support the Guest Services and Front Office team with financial and service‑related tasks to create unique experiences for guests who can’t wait to return. Responsibilities Possess comprehensive knowledge of front desk and guest services, handling check‑in and checkout according to hotel and healthcare policies. Use the property management system and EPIC medical records system for patient verification. Operate the PBX and radio paging system according to procedures. Establish appropriate credit at guest check‑in, issue room keys, and familiarize guests with services and facilities. Manage guest issues effectively, balancing guest needs and organizational objectives, using discretion in conflict resolution. Conduct follow‑ups with guests and team members to ensure satisfaction and resolution of issues. Book reservations and arrange transportation on behalf of guests in accordance with policies. Evaluate income documents to assess financial needs for housing assistance and communicate findings with patients and care team. Assist with performance and occupancy data capture, generating reports using strong computer skills. Qualifications Previous hospitality or customer service experience preferred. Experience in cash handling and computerized Point of Sale systems preferred. Strong written and verbal communication skills required. Two years of experience with hotel front desk/concierge or business office, preferably in hospitality or healthcare. High school diploma or equivalent required; advanced education preferred. Skills and Abilities Integrity, confidentiality, and high level professionalism. Practice tact and courtesy in dealing with patients, families, and staff. Strong organizational skills with ability to prioritize multiple tasks. Capable of working independently with minimal direction. Excellent interpersonal skills and ability to balance figures and compile data. Working / Environmental Conditions Office setting with interruptions and occasional pressure due to multiple inquiries. Light physical effort (lift/carry up to 10 lbs.), mostly sedentary work with some prolonged standing/walking. Perks and Benefits Hourly pay: $23 – $24 DOE. Get paid daily. Paid time off & holiday pay. Benefits: medical, dental, vision, disability, 401(k). HSA/FSA plans with employer contribution. Employee assistance program. Discounted lodging, dining, spa, golf, and retail. Online learning platform. Third‑party perks: pet insurance, rental cars, movie & concert tickets, theme park & attractions. Location Hope Village Hotel is part of City of Hope, a National Cancer Institute–designated comprehensive cancer center located in Southern California San Gabriel Mountains. EEO Statement Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We select the most qualified people who embrace our service philosophy and values. #J-18808-Ljbffr Columbia Hospitality