Dispatch

Dispatch

GreenWaste has been an industry leader in recycling and waste diversion for more than 35 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees.

We are seeking an experienced, successful, and engaged Dispatcher to join our team. This position is expected to work out of our office at 625 Charles St., San Jose.

Position Summary

GreenWaste is seeking to fill the position of Dispatcher to provide support to one or more facilities. This role's main function will administer the day-to-day functions, help dispatch drivers, data entry, and front desk reception work.

Essential Functions and Responsibilities

• Maintain confidentiality of sensitive customer and company information. Maintain accurate dispatch logs, work orders, and service records, including data entry of weight tags and service information.
• Review and reconcile all weight tags and work order charges to release monthly billing.
• Review work orders for accuracy and print daily paperwork.
• Re-route and re-sequence routes as needed.
• Respond promptly to customer service requests, missed pickups, and service exceptions, ensuring timely resolution.
• Communicate and coordinate with operations teams, supervisors, and field staff to ensure seamless execution of daily operations. Support front desk operations and manage inbound calls, emails, and correspondence as needed.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities

• Ability to work with senior management, supervisors, and employees.
• Ability to keep information confidential
• Proficient with Microsoft Office or related software
• Ability to Multitask efficiently and remain organized
• Excellent verbal and written communication skills

Qualifications

• At least one (1) year of administrative experience.

Language Skill

• Proficiency in English and Spanish

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to physically push, pull and lift objects up to 15 lbs.

Work Environment

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to physically push, pull and lift objects up to 15 lbs.

Compensation and Benefits

Financial compensation will be commensurate with applicable experience. GreenWaste offers a competitive benefits package, including paid time off, holiday pay, 401K benefits, FSA, and full employee coverage for medical, dental, and vision insurance.

This organization participates in E-Verify.

GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws.