Team Lead

Salary: $56,000/year Scope of Position The Team Lead will oversee the data entry and documentation of Case Manager caseloads, attend all triage and hearing appointments with Department of Health and Human Services partners, and assist with day‑to‑day questions and guidance related to policy and procedures. Essential Functions Help ensure that positive outcomes and program goals are met as required by contract. Supervise activities and conduct performance evaluations for case management staff. Model appropriate coaching and case management strategies. Perform case reviews to ensure that required documentation is maintained, staff are adhering to program policies, and participants are complying with participation requirements. Review and approve participant requests for supportive services. Assist with participant case management tasks as needed. Document all participant contacts in case notes. Act as liaison and maintain collaborative relationships with local Department of Health and Human Services (DHHS) partners. Review Work Participation Rate (WPR) and other performance reports weekly and work with staff to address performance issues. Maintain a thorough knowledge of PATH policies and procedures. Coordinate participant transfers and other case changes with DHHS and other partners. Other opportunities as available. Education and Experience Requirements Experience working with FIP recipients/PATH participants and/or other workforce programs. Excellent leadership and communication skills, both written and verbal. Ability to maintain flexibility as needs of contract require. Customer service experience preferred. Proficient in Microsoft Office applications. Bachelor’s degree in business, education, human services, or a related area is preferred. EDS I is a progressive, forward‑thinking, family‑owned company that is Certified Evergreen. EDS I is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Educational Data Systems, Inc.