Care Management Assistant

Shift and Status

Full time, Monday to Friday, 8:00 a.m. to 4:30 p.m., Variable weekends

Job Summary

Provide clerical assistance and support to the professional staff in Care Management. Responsible for the delivery, explanation, receipt and documentation of patient family signatures on the mandated CMS Important Notice of Discharge Appeal Rights as well as keeping accurate records of all deliveries and attempts. Timely and accurate patient care information processed (calls, fax, mail and errands).

Essential Duties

Deliver, explain and obtain patient/family signature on CMS Important Notice of Discharge/Moon Letters.

Collaboration with care management team to facilitate post-acute placement authorizations.

Places telephone calls to patient families, guardian, POA to deliver notices, timely follow-up with second notice as appropriate. Keep accurate recording of notices given in EPIC. Maintain appropriate Work Q.

Responsible to facilitate and document information electronically sent to Livanta.

Performs receptionist duties i.e. phone messages, clerical support.

May maintain inventory and order department supplies from Peoplesoft.

Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Performs other duties as assigned.

Qualifications

Required

High school diploma or equivalent

Knowledge of procedures for communication with the general public, Extended Care Facilities, home health agencies and other community agencies.

Computer skills

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Department Name

Care Management - Royal Oak Hosp

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends