Patient Financial Representative

Job Description

Job Description

Financial Administrative Representative

Position Overview

We are seeking a Financial Administrative Representative to join our patient access team. The Financial Administrative Representative is responsible for completing patient registration and pre-registration, verifying insurance coverage, calculating patient financial responsibility, and ensuring accurate account setup for outpatient and inpatient services. The ideal Financial Administrative Representative is detail-oriented, customer-focused, and thrives in a fast-paced healthcare environment while maintaining the highest standards of accuracy and professionalism.

Schedule

• Monday–Friday, 8-hour shifts with rotating weekends

Key Responsibilities

• Complete patient registration and pre-registration for outpatient and inpatient accounts
• Verify insurance eligibility, benefits, authorizations, and coverage
• Calculate and collect copayments, deductibles, coinsurance, and other patient financial responsibilities
• Obtain, review, and scan required patient documentation
• Ensure accurate demographic, insurance, and financial information is entered into the electronic system
• Maintain compliance with HIPAA, patient registration policies, and financial procedures
• Communicate effectively with patients, physicians, insurance companies, and internal departments
• Meet departmental productivity and quality standards while maintaining exceptional accuracy
• Deliver outstanding customer service in a high-volume healthcare setting
• Perform additional administrative duties as assigned

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years of front office, hospital registration/admitting, or medical billing experience
• Previous patient registration experience is required
• Minimum of 2 years of insurance verification and/or medical or hospital billing experience
• Knowledge of Medi-Cal, Medicare, Covered California, COBRA, IPA plans, EMTALA, and other healthcare coverage programs
• Knowledge of medical terminology
• Strong understanding of HIPAA regulations
• Typing speed of at least 45 WPM
• Proficiency with Microsoft Word, Excel, and other computer applications
• Excellent communication, customer service, and problem-solving skills
• Ability to multitask in a fast-paced environment while maintaining attention to detail

Preferred Qualifications

• Continuing education in Finance, Accounting, or Business Administration
• Bilingual language skills