Help Desk Technician

Job Description

Job Description

Help Desk Technician

Are you passionate about technology and enjoy helping others solve technical issues? We are seeking a customer-focused Help Desk Technician to provide first-level technical support to internal users. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys troubleshooting hardware, software, and network issues.

Responsibilities:

• Provide Tier 1 technical support via phone, email, chat, and in person
• Troubleshoot hardware, software, printer, and basic network issues
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
• Create, document, and resolve support tickets in the IT ticketing system
• Escalate complex issues to senior IT staff when necessary
• Set up user accounts, passwords, and access permissions
• Assist with onboarding and offboarding employees, including equipment deployment
• Document solutions and maintain accurate technical records
• Deliver exceptional customer service while meeting service level expectations

Qualifications:

• 1–3 years of Help Desk, Desktop Support, or Technical Support experience
• Working knowledge of Windows operating systems and Microsoft 365
• Experience supporting Active Directory, Azure AD, or Entra ID preferred
• Familiarity with ticketing systems such as ServiceNow, Jira, Zendesk, or Freshservice
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Experience supporting printers, VPNs, and remote users
• Strong troubleshooting, communication, and customer service skills
• CompTIA A+, Network+, or Microsoft certifications are a plus

Preferred Skills:

• Microsoft Intune or Endpoint Manager
• Remote support tools
• Hardware deployment and imaging
• Multi-site or hybrid workforce support

Why Join Us?

• Competitive salary
• Medical, dental, vision, and 401(k)
• Paid time off and holidays
• Professional development and certification opportunities
• Collaborative team environment with opportunities for career growth

Schedule:

• Full-time
• Monday–Friday
• Occasional after-hours or on-call support may be required

Headfarmer is a premier Consulting & Recruiting firm specializing in the placement of the upper echelon of Finance, IT, and Human Resource talent in the greater Phoenix area. We offer a unique process of "headfarming" which provides a level of professional support to both candidates and clients that exceeds recruiting industry standards.

Above it all, we believe in what we call selfless acts of service—we’re going to do the right thing for our clients and candidates, no matter what it means for us.


Hunters provide for today. Farmers cultivate for a generation. We’re not headhunters ... we’re Headfarmers.

Company Description

Headfarmer is a premier Consulting & Recruiting firm specializing in the placement of the upper echelon of Finance, IT, and Human Resource talent in the greater Phoenix area. We offer a unique process of "headfarming" which provides a level of professional support to both candidates and clients that exceeds recruiting industry standards. \r\n\r\nAbove it all, we believe in what we call selfless acts of service—we’re going to do the right thing for our clients and candidates, no matter what it means for us.\r\n \r\nHunters provide for today. Farmers cultivate for a generation. We’re not headhunters ... we’re Headfarmers.