Office Services Assistant

Company Overview Berkshire Residential Investments is a people‑first real estate investment company that values the impact we make, the time we spend together in high‑performing teams, and the individual skills and perspectives of our staff. We serve our employees, investors, residents, and other stakeholders with a focus on collaboration and inclusivity. If you want a workplace where everyone is empowered to bring their full, authentic selves to work each day, join our talented and growing team at Berkshire Residential Investments. Our entrepreneurial spirit, culture of expertise, and people‑first approach will allow you to thrive while continuing to grow in your career. Position Summary The Office Services Assistant provides general office support with a variety of clerical activities and related tasks for Corporate Headquarters. The role requires in‑person attendance Monday through Friday, 8:30 am–5:30 pm ET. Conference Suite / Reception Administration Greet all guests in a friendly and respectful manner and get them situated (refreshments, restroom, conference room, etc.) to meet their Berkshire host. Maintain security by following office procedures; monitor building visitor list, issue visitor/new‑hire badges, and enter guests into the building security system. Order, accept, and set up breakfasts and luncheons for conference‑area meetings. Monitor scheduling of reception‑suite conference rooms and accept or decline meetings based on conference‑suite scheduling policy. Monitor refreshments in the conference‑area café to ensure they are prepared and ready for the day's guests and meetings. Monitor and make sure conference and board rooms are ready for the next meeting. Main Phone Line Answer telephone and direct callers to the appropriate contact, transfer caller to the appropriate contact or voice mailbox when they are unavailable, and send an email message to the recipient. Monitor company voicemail and forward to appropriate team members for response. Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information. Office Services Berkshire Mail Coordinate pick‑up/drop‑off and delivery of company mail services. Deliver FedEx packages and coordinate courier needs for the 24th floor. Supplies Assist in the ordering, receiving, stocking, and distribution of office supplies (clubroom, conference space, and production room). Process invoices for HR, office services supplies, and catering events for proper and timely processing, track approvals in the P2P system, and connect with Accounting if issues occur. Hold Fire Warden role and coordinate with fire safety group and building on drills and trainings for the 24th floor. Audit and manage office badge process. Administrative Assistance Assist with communications to the Boston office through the Boston B*Home page. Assist with social events when needed. Assist with other related clerical duties such as document editing, photocopying, scanning, faxing, filing, and collating. Enter data into Excel for reporting purposes and use Word to update procedure documents. Additional duties assigned by the manager – potential assistance in other department projects that allow proper coverage of the reception & conference area (need approval prior to committing). Back‑up Executive Assistants where needed. Consistently demonstrate use of tact and discretion. Knowledge / Experience At least five years of successful experience supporting multiple departments in an administrative capacity in a fast‑paced environment (office management or facilities experience a plus). Ability to create, edit, and scale existing historical documents to meet current needs. Ability to maintain confidentiality and manage interactions among a variety of personalities—remaining calm and professional. Aptitude for organizing, prioritizing, and managing multiple priorities, using critical thinking and problem‑solving. Demonstrated multi‑modal communication style from greeting guests to interacting with board members, specifically excellent verbal and written communications. Ability to communicate with and manage up to upper management. Collaborative working style with inclusive work and thinking behaviors, commitment to excellence in teams and work product, and a strong work ethic. Proficiency and willingness to adopt new systems and processes. Multitasking capabilities, able to handle multiple responsibilities simultaneously including but not limited to handling incoming calls, screening callers, and managing call traffic while managing a busy office with needs. Demonstrated ability to make independent decisions and apply critical thinking on business matters when appropriate. Tenacity, patience, and perseverance to work with business deals from beginning to end of process. Represent the Berkshire employment brand well to candidates by seeking to understand the capabilities and insights of people with unique backgrounds, cultures, styles, and abilities. Maintain confidentiality of sensitive information and communications of information. Develop productive working relationships with all team members including internal clients and external third parties. Demonstrated high level of ethics and integrity with a straightforward and honest approach. Technical / Educational Requirements Demonstrated ability to use and learn new technology (e.g., computers/hardware, mobile, software, cloud‑based programs). Proficiency with computers, keyboards, monitors and telephone headsets. Proficiency in Microsoft Suite of Products (Word, Outlook, Excel, Teams, PowerPoint). Compensation and Benefits Current anticipated annual base salary range: $50,000 – $70,000. Base salary within this range will be determined by various factors including but not limited to the individual's experience, skills and qualifications. Berkshire Residential offers an excellent benefits package focused on employees' total health and wellness, including programs and incentives that promote physical, mental, financial, and behavioral well‑being both within and beyond our workplace. Equal Opportunity Statement Berkshire Residential values diversity, equity, inclusion and belonging. Berkshire is committed to providing equal opportunity in all practices, including employment and applicants for employment. We ensure that decisions affecting employees are made without regard to race, color, creed, national origin, age, disability, gender, gender identity, sexual orientation, or any other protected status. #J-18808-Ljbffr