eBilling & Collections Specialist

Job Description

Job Description

We are looking for an experienced eBilling & Collections Specialist to join a busy legal team in Richmond, Virginia. This position plays a central role in managing electronic invoicing, supporting accurate billing workflows, and helping maintain timely collections across client accounts. The ideal candidate brings strong law firm billing knowledge, sharp attention to detail, and the ability to coordinate effectively with attorneys, clients, and accounting professionals in a fast-paced office environment.

Responsibilities:
• Manage the full electronic billing cycle by preparing, submitting, and tracking invoices through client-approved billing portals.
• Maintain accurate client and matter records within billing systems to support compliant invoice processing and reporting.
• Investigate and resolve rejected invoices, payment reductions, and appeal items while meeting client deadlines and billing requirements.
• Review requests related to opening, updating, and closing matters to confirm completeness, accuracy, and supporting documentation.
• Produce and distribute pre-bills and proformas for attorney review, then apply revisions based on feedback and client billing rules.
• Process billing adjustments such as transfers, write-downs, write-offs, and corrected invoices with a high degree of accuracy.
• Create reports, spreadsheets, and other billing support materials to assist attorneys and accounting staff with financial tracking.
• Work closely with attorneys, clients, and internal accounting teams to address payment allocation questions and resolve outstanding account balances.
• Monitor accounts receivable activity and contribute to collection efforts to improve payment timeliness and reduce aging balances.• At least 3 years of billing experience, including hands-on work with electronic billing in a law firm environment.
• Associate’s or bachelor’s degree in accounting, finance, business administration, or a related discipline preferred.
• Proficiency with Microsoft Office applications, especially Excel, Word, and Outlook, along with Elite or a similar legal billing platform.
• Strong written and verbal communication skills with the ability to interact effectively with attorneys, staff, leadership, and external clients.
• Demonstrated ability to stay organized, manage competing priorities, and solve problems effectively with minimal supervision.
• High level of discretion and sound judgment when handling confidential financial and client information.
• Commitment to accuracy, client service, teamwork, and detail-oriented work in a deadline-driven setting.