Head of Provider Success (Confidential HealthTech SaaS)

Head of Provider Success (Confidential HealthTech SaaS)

Tagged: Customer Success , Remote , Start-up

We’re working with a high-growth, AI-driven healthtech startup poised to reshape the $900B+ dental and orthodontic space. Backed by top-tier investors and led by a visionary founding team, this company has already scaled to hundreds of practices nationwide—and is now preparing for explosive Series A growth.

They are seeking a Head of Provider Success to own, design, and scale the full post-sale experience across a dual-sided marketplace of general dentists and orthodontists. This is a rare opportunity to build from zero while implementing modern, AI-powered systems that directly impact long-term revenue and practice satisfaction.

If you’ve worked inside a dental practice and also know what it takes to scale technology in this industry, this could be the role that defines your career.

Key Responsibilities

Initial 90 Days

• Design and implement onboarding systems that accelerate time-to-value
• Create proactive monitoring tools to surface risk and reduce reactive support

Strategic Initiatives (3–12 Months)

• Optimize the entire provider lifecycle using automation and feedback loops
• Identify value expansion opportunities at the practice level
• Build scalable infrastructure to support national growth
• Act as strategic partner for high-value practices—delivering business and clinical insight
• Partner cross-functionally with Product, Engineering, and Operations teams
• Define and track KPIs across activation, retention, satisfaction, and expansion
• Lead post-sale strategies that maximize adoption, loyalty, and revenue impact

Qualifications

Must-Have Experience

• 7+ years of experience working inside a dental practice (e.g., Lead Hygienist, Office Manager, or Practice Owner)
• Experience implementing dental technology post-sale in a fast-paced SaaS startup
• Proven ability to drive measurable outcomes through systems, processes, and data
• Deep understanding of the workflows, challenges, and psychology of dental providers

Preferred Experience & Skills

• Strong background in marketplace or healthtech SaaS environments
• Obsession with AI and fluency with modern AI tools (e.g., ChatGPT, Superhuman, Perplexity)
• Demonstrated history of thought leadership (LinkedIn, podcasts, articles, etc.)
• Excellent cross-functional communication and stakeholder management skills
• A track record of building from zero and thriving in ambiguity

Traits That Thrive Here

• Mission-driven mindset and bias for action
• Strong ownership and entrepreneurial spirit
• Deep empathy for providers, coupled with systems thinking
• Strong pattern recognition from both clinical and tech-side experience

Equity

Competitive, early-stage grant with meaningful upside

Remote Policy

Fully remote (U.S. only) with preference for SF or Austin

Benefits

Full healthcare coverage

Flexible PTO and remote autonomy

Direct access to founders and executive team

Opportunity to build the post-sale engine of a Series A rocketship

Why Join

This is more than a job—it’s an opportunity to own a critical function at a defining moment in a company’s trajectory. You won’t be inheriting systems. You’ll be designing them. You won’t be managing a legacy process. You’ll be inventing a new one.

If you're looking for comfort, this isn’t the role.
If you're looking for clarity, ownership, and impact—this might be the only role that makes sense.

Apply now to learn more.

Compensation

$140-165k base

Posted

Friday, August 22, 2025

Job # 4763