Human Resources Manager

Job Description

Job Description

WHAT WE PROVIDE: This is a Full-Time salaried position at Great Escape, an Enchanted Park, offering an exciting opportunity to lead key Human Resources functions in a fast-paced, high-energy theme park and resort environment. This role includes a comprehensive benefits package, including medical, dental, vision, and a 401(k) plan with company match. Additional perks include free park admission, merchandise discounts, leadership development opportunities, and the chance to help create a workplace where Employees feel supported, valued, informed, and ready to deliver adventure and magic to our guests.

Responsibilities: As the Human Resources Manager , you will lead and oversee core HR operations for Great Escape, including the Recruitment, Employee Relations, Administration, Employee Housing, Scheduling, Employee Events & Communication areas. This position is responsible for ensuring that HR services are delivered efficiently, consistently, and with a strong focus on both operational support and the Team Member experience. The HR Manager serves as a trusted partner to park leadership and provides oversight of hiring support, onboarding, employee relations, investigations, HR administration, events, recognition programs, internal communications, and compliance. This role requires someone who can balance approachability with accountability, move quickly in a dynamic environment, and provide practical HR solutions that support both business needs and employee engagement.

HOW YOU WILL DO IT:

• Lead daily Human Resources operations for Great Escape, supporting seasonal, part-time, full-time hourly, and salaried Team Members.
• Oversee the hiring process from, applicant processing, onboarding coordination, orientation support, new hire experience, and pre-employment processes.
• Lead and support the Employee Relations function, including workplace concerns, investigations, corrective action guidance, documentation, policy interpretation, and leadership coaching.
• Oversee HR Administration, including employee records, HRIS accuracy, status changes, onboarding documentation, personnel files, compliance records, reporting, and employment transactions.
• Lead Employee Events and Communications, including Team Member engagement events, recognition programs, internal HR messaging, employee announcements, survey support, and culture-building initiatives.
• Serve as a strategic HR partner to park leadership by providing guidance on employee relations, staffing, engagement, compliance, communication, and policy interpretation.
• Partner with department leaders to ensure consistent application of company policies, procedures, and expectations.
• Conduct or support internal investigations involving conduct concerns, attendance issues, workplace complaints, policy violations, and other employment-related matters.
• Coach supervisors and managers on documentation, accountability conversations, professional workplace conduct, employee communication, and performance management.
• Support recruitment, hiring, onboarding, and orientation efforts to ensure staffing needs are met across the park.
• Monitor HR processes related to employee records, HRIS data, onboarding documents, status changes, separations, and compliance requirements.
• Partner with Workforce Coordinators and park leaders to support scheduling practices, staffing plans, attendance tracking, and labor-related initiatives.
• Assist with payroll-related questions, timekeeping concerns, and employee pay issue resolution in partnership with Payroll and department leadership.
• Review trends in employee relations, turnover, staffing, attendance, wardrobe service needs, communication gaps, and engagement to recommend practical solutions.
• Maintain confidentiality and professionalism when handling sensitive employee information.
• Ensure compliance with federal, state, local, and company employment policies, including wage and hour requirements, minor labor laws, harassment prevention, workplace accommodations, recordkeeping expectations, and appearance standards.
• Support park-wide initiatives, special events, operating seasons, and high-volume employment periods.
• Represent Human Resources in leadership meetings, operational discussions, employee conversations, and company initiatives.
• Promote a positive work environment focused on respect, accountability, teamwork, safety, communication, recognition, and excellent service.

Qualifications:

• A Bachelor's degree and/or 5-7 years equivalent experience
• Strong Human Resources experience, preferably in a high-volume, seasonal, hospitality, entertainment, retail, theme park, or service-based environment.
• Prior leadership or supervisory experience within Human Resources or a related people-focused operation.
• Experience overseeing multiple HR functions or teams such as hiring, onboarding, employee relations, HR administration, wardrobe/uniform operations, employee services, engagement, scheduling, or communications.
• Strong knowledge of employee relations, workplace investigations, corrective action, documentation, and policy interpretation.
• Ability to coach leaders through difficult employee conversations in a professional and practical way.
• Strong understanding of employment laws and HR compliance practices.
• Excellent verbal and written communication skills.
• Ability to create clear employee communications, announcements, event messaging, and leadership updates.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational skills with the ability to manage multiple priorities, departments, deadlines, and seasonal demands.
• Ability to work independently while also collaborating with park leadership and corporate HR partners.
• Comfortable working in both office and park operating environments.
• Must be approachable, professional, calm under pressure, and solutions-focused.
• Must be available to work a flexible schedule, including evenings, weekends, holidays, and peak operating periods as needed.
• Proficiency with Microsoft Office programs required.
• Experience with HRIS, applicant tracking systems, scheduling systems, payroll systems, or employee communication platforms preferred.

Other Notes

All other duties as assigned or necessary to support the park as a whole.

Reports to the Director of Human Resources

Salary Range: $62,400-$75,000 annually