Technical Account Manager (UiPath) - Remote / Telecommute
Cynet Systems
Technical Account Manager (UiPath)
The Technical Account Manager (UiPath) will act as a trusted technical advisor for enterprise customers, helping drive automation adoption and maximize business value through UiPath solutions. This role focuses on customer engagement, technical guidance, infrastructure support, troubleshooting, and automation best practices.
Requirement/Must Have:
- Minimum 7+ years of experience in technical customer-facing roles.
- Experience with UiPath or other intelligent automation platforms.
- Strong knowledge of Windows and Linux server infrastructure.
- Experience with Linux administration and Kubernetes.
- Programming experience with.NET, C#, Java, Python, PowerShell, or similar technologies.
- Strong troubleshooting and analytical skills.
- Excellent verbal, written, and presentation skills.
- Ability to travel up to 25%.
- Bachelor’s degree in Computer Science or equivalent experience required.
Experience:
- 7+ years of experience in technical consulting, account management, or support roles.
- Experience supporting SaaS and cloud-based platforms.
- Prior experience in technical support or consulting environments preferred.
- Experience with IT infrastructure, networking, and security troubleshooting.
- Customer engagement and technical advisory experience required.
Responsibilities:
- Serve as a core member of customer account teams and manage technical workstreams.
- Guide customers in executing automation adoption strategies.
- Provide technical advisory to improve automation program maturity and outcomes.
- Support UiPath platform infrastructure, installation, upgrades, and troubleshooting.
- Enable customers on UiPath platform best practices and automation standards.
- Conduct automation design and code reviews.
- Perform technical health checks and recommend continuous improvements.
- Collaborate with Product Support teams to resolve escalated technical issues.
- Deliver webinars, demos, and technical presentations for customers.
- Contribute to improving internal processes and delivery methodologies.
Should Have:
- Experience with Kubernetes and cloud technologies.
- Knowledge of robotic process automation and intelligent automation solutions.
- Strong customer relationship management skills.
- Ability to work independently in a remote environment.
Skills:
- UiPath platform support and administration.
- Automation strategy and advisory.
- Linux and Windows administration.
- Kubernetes.
- Cloud and SaaS technologies.
- Programming and scripting.
- Technical troubleshooting.
- Customer engagement and presentations.
- Code review and automation best practices.
- Network and security troubleshooting.
Qualification And Education:
- Bachelor’s degree in Computer Science or equivalent work experience required.
Vacancy posted 4 days ago
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