Banquet Captain

Job Description

Job Description

Lead With Excellence – Join The Palace at Somerset Park as a Banquet Captain!

At The Palace at Somerset Park, we are proud to be one of New Jersey’s premier, award-winning wedding and event venues. Spanning 30 acres of stunning grounds, our venue has been recognized by top industry leaders such as The Knot, WeddingWire, Manhattan Bride, and New Jersey Bride Magazine. We consistently earn accolades for our commitment to exceptional service and unforgettable events—and now, we're looking for experienced Banquet Captains to help lead our team in delivering that excellence.

Why Join The Palace Team?

• Work in a high-profile, luxury venue with a reputation for excellence
• Be part of a close-knit, supportive team of industry professionals
• Opportunity for career growth in the hospitality and events industry
• Make a visible impact by leading major events from start to finish

 

Benefits:
Full-Time Positions:

• Complimentary meals during shifts
• Medical, dental, and vision insurance
• Life insurance
• Paid time off
• 401(k) plan

 

Part-Time Positions:

• Complimentary meals during shifts
• Paid sick time
• 401(k) eligibility

 

Who Should Apply:
We welcome candidates from diverse backgrounds who:

• Are natural leaders with a passion for hospitality
• Have banquet or fine dining experience and a desire to take the next step
• Thrive in fast-paced environments and love managing teams
• Are looking for a meaningful and rewarding role in the events industry

At The Palace at Somerset Park, we don’t just host events—we create lasting memories. Come lead with us.

Apply today and bring your leadership to life at one of New Jersey’s most iconic event destinations.

Job Title: Banquet Captain

Company: The Palace at Somerset Park

Reports To: Banquet Manager / Maître D

Pay Range: $18 to $20 an hour based on experience

Job Description:

The Banquet Captain is responsible for overseeing all aspects of banquet event execution, including setup, service, and breakdown. This individual ensures that each event runs smoothly and upholds the highest service standards. The Banquet Captain leads by example, supports team members, and handles guest needs with professionalism, efficiency, and a personalized touch. This role is essential to creating memorable experiences and delivering seamless service during both weekday and weekend events.

Responsibilities:

• Oversee and supervise the full execution of banquet events.
• Coordinate and participate in the setup and breakdown of function rooms, ensuring all standards are met.
• Bus and set tables as needed and assist with buffet setup and teardown.
• Monitor and guide banquet servers and support staff, assigning stations and tasks appropriately.
• Conduct pre-function meetings to review event details, expectations, and assignments.
• Maintain full knowledge of event requirements from the Banquet Event Order (BEO).
• Ensure all areas are clean, organized, and set properly before guest arrival.
• Inspect uniforms and grooming of all staff before service begins.
• Communicate effectively with the Banquet Manager, culinary team, and fellow supervisors regarding service flow and any adjustments.
• Monitor and restock buffet, coffee break, and reception areas as needed.
• Provide guests with timely, courteous, and customized service at all times.
• Handle guest concerns or complaints using established resolution procedures and report any unresolved issues.
• Maintain accurate paperwork, including shift reports and staff performance notes.
• Report tardiness, absenteeism, or disciplinary issues to management.
• Encourage a positive, team-oriented environment that enhances productivity and morale.
• Uphold cleanliness, safety standards, and compliance with company policies.
• Maintain thorough knowledge of local area services for guest assistance.
• Attend all staff meetings and contribute suggestions for service improvement.
• Perform additional duties as assigned by management.

Skills:

• Strong leadership and team coordination abilities
• Excellent verbal communication and interpersonal skills
• Highly organized with attention to detail
• Ability to multitask and remain calm in high-pressure environments
• Customer-service driven with a polished, professional demeanor
• Effective time management and problem-solving skills
• Knowledge of banquet service standards and etiquette

Keys to Success:

• Focus on the Customer – Ensure every guest has a superior experience.
• Build Strong Relationships – Foster teamwork and positive interactions.
• Take Responsibility – Be accountable and proactive in all duties.
• Attend to Details – Deliver service that’s polished and precise.
• Foster Teamwork – Support, mentor, and guide team members.
• Improve Continuously – Look for ways to improve service and efficiency.
• Share Information – Keep clear communication flowing with staff and leadership.
• Think Critically – Act decisively and adapt quickly in dynamic environments.

Physical Demands:

• Regularly required to stand and walk for extended periods
• Frequent use of hands for handling tools, utensils, or controls
• Must be able to speak and hear clearly in a fast-paced environment
• Occasionally required to sit, reach, climb, balance, stoop, kneel, crouch, or crawl
• May be required to taste or smell food and beverages for quality assurance