Client Success Manager
Harbor IT
Role Summary The Client Success Manager (CSM) is the trusted advisor and face of the company. You will focus on retaining, supporting, and growing our current client base. Collaborating across internal teams, you will guide clients from sales handover through onboarding, service optimization, and ongoing expansion—ultimately driving positive business outcomes and long-lasting partnerships. Key Responsibilities Relationship Management: Serve as the main point of contact, navigate products/services, and track measurable objectives. Conduct regular Executive Business Reviews (EBRs) with key stakeholders. Onboarding & Service: Lead new clients through onboarding. Act as a subject matter expert on service delivery and current solution offerings. Retention & Growth: Own the renewal process to maximize contract value. Proactively manage at-risk profiles with Quality Improvement Plans (QIPs). Identify "white space" expansion opportunities to drive additional revenue. Advocacy & Feedback: Manage NPS campaigns, capture feedback, identify promoters for case studies, and conduct in-depth reviews of client concerns. Success Measures (Departmental KPIs) Portfolio Net Uplift (PNU) greater than 10% (MRR increases and renewals). Total "controllable" churn and compression less than 5%. 90% of client portfolio maintained in "good" or "average" health status. Requirements & What You Bring Experience: 3+ years in client success or account management, ideally within MSPs, cybersecurity, or IT verticals. Skills: Proven track record of turning detractors into advocates, driving client results, and navigating complex organizations. Attributes: Proactive mindset, calm under pressure, team-oriented, resourceful, high integrity, and excellent attention to detail. Benefits Competitive salary commensurate with experience • Comprehensive health, dental, and vision insurance • 401(k) retirement plan with company match • Unlimited paid time off and holidays • Professional development opportunities. 90K - 110K base salary Harbor IT
$95k - $110k
...Client Success Manager New York City (Remote / Hybrid) About OpenAP Founded and owned by the largest television networks in the U.S., OpenAP is a collective of innovators fundamentally changing how advertising is bought and sold across the premium video ecosystem...SuggestedRemote workWork from homeHome officeFlexible hoursOpenAP
New York, NY2 days ago$90k - $135k
...Client Success Manager Title of Role: Client Success Manager Location: New York, onsite Company Stage of Funding: Venture - Series Unknown - Software Development Office Type: Onsite Salary: $90K-$135K Company Description We're representing...SuggestedWork at officeRecruiting from Scratch
New York, NY2 days ago- ...Client Success Manager About Bright!Tax Bright!Tax is a leading U.S. tax provider for Americans living abroad. We help expats navigate the complexities of international tax compliance with empathy, expertise, and excellence. Our globally distributed team is passionate...SuggestedRemote work
Bright!Tax
New York, NY1 day ago $2,400 per month
...Client Success Manager New York, NY Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent...SuggestedTemporary workFreelanceWork at officeFlexible hoursInnovid
New York, NY3 days ago- ...Customer Success Manager Edmunds GovTech builds ERP software that municipalities, counties, authorities, and special districts depend... ...go-live. Take the baton form Professional services, meet the client together, inventory open items, and run a welcome call that sets...SuggestedTemporary workLocal area
Edmunds GovTech
Northfield, NJ11 hours ago - ...learn more about Sunset here. About the role Due to continued growth, Sunset is expanding our client success team and seeking an ambitious Client Success Manager based in New York City (or open to relocation), reporting to the Director of Client Success. As an...Live inWork at officeRelocation
Sunsets HQ Corp.
New York, NY3 days ago - ...conditions. To continue to further accelerate this growth, we are expanding the Life Sciences Business Unit (LSBU) team with a Client Success Manager (CSM) who will play a pivotal role in supporting our pharmaceutical partners and ensuring flawless execution of our...Temporary workWork at officeWork from homeWorldwide
MDCalc
New York, NY1 day ago - ...As a Client Success Manager you will be responsible for providing an excellent experience for our clients by anticipating and resolving challenges or issues in a manner that exceeds expectations. The successful candidate is energized by making clients happy and driven...Work at officeShift work
Verra Mobility
New York, NY11 hours ago - ...subscription document technology and an order management system for alternative product... ...and money. Our mission is to give our clients control and reduce friction for a very painful... ...satisfaction, platform usage, and success indicators. Conduct platform demos, teach...
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New York, NY3 days ago $106k - $120k
..., 2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Maven is looking for a commercially-minded and strategic Client Success Manager to join our Client Success team, to own relationships with our employer accounts. The Client Success Manager will be the main...Full timeContract workWork at officeLocal areaImmediate startRemote workFlexible hoursMaven Clinic
New York, NY8 days ago$65k - $70k
...of affordable, cloud-based revenue cycle management solutions –from eligibility verification... ...and taking accountability for the success of our projects. Empowerment : We believe... ...collaborations, internally and with our clients, ensuring alignment and trust. About...Work at officeLocal areaOffice Ally
New York, NY18 days ago- ...Job Title: 340B Client Success Manager, NYCH&H Location: Hybrid / Onsite at New York City Health & Hospitals in New York, NY Department: Client Success Reports To: Sr. Director, Client Success Job Type: Full-Time, Exempt Position Summary: The 3...Full timeFlexible hours
Pillr Health
New York, NY23 days ago $3,500 per month
...Job Description Job Description Client Success Manager — Remote Growthopia Most people in client success spend their days chasing tickets and writing status updates nobody reads. This role is different. You're working directly with entrepreneurs who are trying...Remote workGrowthopia
New York, NY19 days ago- ...submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely... ...prouder of where we’re headed. Position Summary: The Client Success Manager role develops strong, positive, business-to-business...Work experience placementSummer holidayImmediate startRemote workFlexible hours
Metergy Solutions
New York, NY24 days ago $85k - $100k
...and other workforce support solutions. Our clients range from high-growth companies to... ...employer business continues to grow, Client Success plays a critical role in helping clients... ...partnerships. Vivvi is seeking a Client Success Manager to manage and grow a portfolio of...Full timeContract workWork at officeLocal areaFlexible hoursNight shift3 days per weekVivvi Early Learning
New York, NY18 days ago$80k - $110k
...accelerate EHE Health’s mission of revolutionizing preventive care. What we're looking for : We’re seeking a strategic Client Success Manager to serve as the primary day-to-day contact for a portfolio of client accounts, overseeing all deliverables and ensuring...Full timeEHE Health
New York, NY4 days ago$90k - $125k
...Client Success Manager, Navigation Rightway is looking for a relationship driven and operationally savvy Client Success Manager (CSM) to join our Care Navigation team. As a CSM, you will be the primary point of contact for clients within a diverse portfolio of accounts...Work at officeNight shift3 days per week- ...Client Success Manager Client Success Manager: Full-time, Hybrid in office in NYC. Reporting To: CRO. Work Authorization: Applicants must have legal authorization to work in the U.S. without the need for current or future sponsorship BranchLab is transforming healthcare...Full timeWork at office
$100k - $130k
...Client Success Manager Full-Time Hybrid (NYC) About Mending Mending is a team of healthcare nerds, software engineers, product designers, direct primary care doctors, health technology operators, and more. Our mission is to craft better health by accelerating...Full timeContract workDay shift$80k - $95k
...Client Success Manager The Client Success Manager at Nexxen owns two core functions: managed service campaign management and programmatic PMP deal execution. As the primary point of contact for a portfolio of advertiser relationships, you'll drive satisfaction, retention...Full time- ...Client Success Manager Cynet Health is an award-winning, Joint Commissioncertified healthcare workforce solutions company headquartered in the Washington, D.C. metro area. We partner with healthcare organizations nationwide to deliver high-quality clinical and allied...Contract workWork experience placement
$65k - $105k
...Client Success Manager Simulmedia is transforming the way brands, marketers and agencies reach audiences. Our leading advertising platform, TV+, allows clients to unlock new viewers across linear TV, CTV and video games. From advanced data analytics to predictive modeling...Temporary workLocal area$70k - $121k
...Client Onboarding & Success Manager Sensr Analytics and Databridge Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people, process, and technology. Gen II has...Contract workWork at officeRemote work3 days per week- ...Bernard Client Success Role Half of all appliance repair visits fail on the first trip. Wrong part. Wrong diagnosis. The homeowner waits... ...their lives tangibly better. This is not passive account management. You are changing how these businesses operate. You configure...Contract workWork at office
$94.29k - $141.43k
Essential Job Duties CSMs are an important part of the Client Success organization funded by support revenue and are assigned to large and... ...are weekly operational updates, and monthly or quarterly management reviews. Monitor and assist the customer with escalations. Issues...Local areaRemote workWork from homeFlexible hours- Team Zenivize is growing. See our open positions below. CLIENT SUCCESS MANAGER — New York City, NY OVERVIEW Zenivize is looking for a dynamic Client Success Manager (CSM) to join our growing team. This individual will manage a portfolio of clients through the customer...
$135k - $155k
...and Remedy Place, and is backed by Valor Equity Partners, BroadLight Capital, and Mecha Ventures. Aescape is looking for a Client Success Manager who can build deep, trust-based relationships with our hospitality and wellness partners and drive consistent utilization...Full timeContract workWork at officeRemote workHome officeFlexible hoursShift work2 days per week3 days per week$90k - $100k
Overview Client Success is the front line of VTS’s retention engine. As a Client Success Manager (CSM), you are the tactical expert who partners directly with commercial real estate teams to ensure they are extracting maximum value from our platform. With data-driven workflows...Work at officeFlexible hours$93k - $119k
...styling solution for the world’s top retailers and brands. Our clients include Nike, Macy’s, Revolve, Puma, Crate & Barrel,... ...in how to style their purchases. About the Role As a Client Success Manager (CSM), you will own the health, retention, renewal, and growth...Local area$120k - $140k
...sized business customers and partners in over 190 markets. We're looking for a commercially minded self-starting Enterprise Client Success Manager who can operate in a fast-paced environment to grow new and existing accounts. The ideal candidate is comfortable with...Contract workWork at officeWork from homeFlexible hours
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