Patient Service Coordinator

Job Description

Job Description

ABOUT US

Global Speech and Rehab Services is a Miami-based pediatric speech-language therapy center dedicated to empowering children from diverse backgrounds with the communication skills they need to thrive. We serve our community across clinical, school, and community-based settings offering speech, feeding, and AAC services.

THE ROLE

As our Patient Services Coordinator, you will be the first point of contact for the children and families we serve. You will keep our front office running smoothly, ensuring every patient feels welcomed, every appointment is handled with care, and our clinical team has the support they need to do their best work.

You will report directly to the Practice Manager and work within a supportive, mission-driven team.

This role is not a fit for someone who needs constant supervision or redirection. We need someone who takes ownership of their responsibilities and follows through — accurately and consistently — every single day.

SCHEDULE

• Monday through Thursday: 8:45 AM – 7:00 PM
• Every other Saturday (day shift)
• Every Friday off
• Maximum 40 hours per week

KEY RESPONSIBILITIES

• Manage daily patient scheduling, intake, and check-in/check-out accurately and consistently
• Answer all phone calls promptly, take detailed and accurate messages, and ensure timely follow-through
• Send appointment reminders and follow-up communications
• Maintain precise documentation in the EMR/EHR system
• Track insurance authorizations and ensure required paperwork is in order
• Maintain office supply inventory
• Handle patient concerns with care, escalating to the Practice Manager when appropriate

MINIMUM QUALIFICATIONS

• 2+ year of experience in a healthcare, therapy, or school office setting
• Demonstrated ability to perform repetitive, detail-oriented tasks with a high degree of accuracy
• Strong phone communication skills, comfortable answering calls, taking thorough messages, and responding to families professionally
• Ability to learn new systems and workflows and apply them independently after training
• Proficient in EMR/EHR systems and Microsoft Office
• Dependable and consistent, completes tasks without needing to be reminded or re-trained
• A genuine, warm approach with families and children
• Associate or Bachelor’s degree
• Must be fluent in English and Haitian Creole or English and Spanish to effectively communicate with the families we serve

PREFERRED QUALIFICATIONS

• Experience with Medicaid or insurance authorization workflows

 

Company Description

At our pediatric therapy center, we pave the path to empowerment through education, nurture connections in a diverse, inclusive environment, and prioritize family.

Devoted to effecting meaningful change, we're more than a therapy provider—we're a community devoted to upliftment and nurturing growth. Our summer camp embodies the same spirit of giving that drives our center year-round.

Why You Belong With Us

Aligning with our ethos of EDUCATION, DIVERSITY, and FAMILY FIRST, you will be instrumental in crafting a nurturing, empowering, and supportive environment for our children and their families. Your voice will help shape experiences that resonate with and validate our campers, providing them with skills and memories that extend well beyond summer.

Our Commitment to You

We believe in the growth and progression of our team. In return for your passion and dedication, we offer support, mentorship, and the opportunity for a expanded role within our therapy center. Share in our mission to bring light to young lives.

We believe in the potential of every child – from every background – to become the very best versions of themselves. With the right support, we know that any child can build the skills they need to thrive. This is why we take a family-centered approach to therapy: we create a safe and supportive environment where each child and parent feels empowered. Our practice is built on inclusivity. We deliberately focus on serving traditionally underserved communities through our customized therapy experiences.

Company Description

At our pediatric therapy center, we pave the path to empowerment through education, nurture connections in a diverse, inclusive environment, and prioritize family.\r\n\r\nDevoted to effecting meaningful change, we're more than a therapy provider—we're a community devoted to upliftment and nurturing growth. Our summer camp embodies the same spirit of giving that drives our center year-round.\r\n\r\nWhy You Belong With Us\r\n\r\nAligning with our ethos of EDUCATION, DIVERSITY, and FAMILY FIRST, you will be instrumental in crafting a nurturing, empowering, and supportive environment for our children and their families. Your voice will help shape experiences that resonate with and validate our campers, providing them with skills and memories that extend well beyond summer.\r\n\r\nOur Commitment to You\r\n\r\nWe believe in the growth and progression of our team. In return for your passion and dedication, we offer support, mentorship, and the opportunity for a expanded role within our therapy center. Share in our mission to bring light to young lives.\r\n\r\nWe believe in the potential of every child – from every background – to become the very best versions of themselves. With the right support, we know that any child can build the skills they need to thrive. This is why we take a family-centered approach to therapy: we create a safe and supportive environment where each child and parent feels empowered. Our practice is built on inclusivity. We deliberately focus on serving traditionally underserved communities through our customized therapy experiences.