Front Office Coordinator

Medical Assistant

The Medical Assistant works under the Lead Medical Assistant and Practice Manager or Practice Supervisor to assist with maintaining efficient patient flow and quality care. The Medical Assistant works as part of a health care team to provide comprehensive care in a non-judgmental manner.

Required Skills/Qualifications/Training/Experience:

• Excellent interpersonal skills and teamwork ability
• Demonstrated ability to interact with patients in promoting an excellent and safe patient experience
• Commitment to patient experience and quality improvement in the outpatient setting
• Ability to measure and document vitals, take temperatures, draw blood, weight, and height
• Ability to obtain a basic medical history including chief complaint, medication history, social history, and family history
• Ability to prepare all patients for examinations with necessary medical supplies
• Maintains clinical competency and continuous education
• Knowledge and appropriate use of medical terminology
• Reviews, processes, and routes clinical documentation
• Establishes excellent rapport with patients including patient education
• Works collaboratively with other health care professionals in providing outcome-oriented care
• Demonstrates problem solving and thrives in a fast-paced work environment
• Maintains a safe and healthy environment for patients and co-workers by following standards and procedures
• Demonstrates necessary functions to maintain continuity of care for patients
• Demonstrates ability to cross train to assist front-desk staff if necessary

Education/Training:

• Graduate of a two-year accredited Medical Assistant program preferred
• High school diploma or equivalent is required

Licenses/Certification:

• Medical Assistant Certificate

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Age and Diversity Related Criteria:

Consistently treats patients, colleagues and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures.

Ability to Fulfill Job Expectations:

Must have the ability to perform essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Essential Job Functions:

• Clinical responsibilities include rooming patients, taking vitals, procedures, prescription renewals, triage of patient phone calls, review charts, lab test results, scheduling patients, responding to provider messages
• Prepares exam rooms for providers between patient contact
• Obtain prior authorizations (Office visits, Prescriptions, and procedures/surgeries)
• Assist in the in-bound/out-bound referral process
• Prepare the medical chart including importing medications from pharmacy, preloading vaccines, documenting pre-visit forms
• Administering vaccines
• Assist in scheduling new and established patient appointments as needed
• Communicates well over the phone with patients and other healthcare professionals using professional communication skills and promotes leading practices phone standards
• Evaluate patient phone calls
• Assist in inbox management and refills according to SMA policy
• Monitor and work appropriately in Electronic Medical Record environment and office workflows
• Ability to adapt in a busy office environment to meet care standards
• Understanding of supply management processes and needs

Salary Range: $19.85-$30.05

Salary Range Details:

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health's benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.