Player Development Manager

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Position : Player Development Manager

Salary :$58,080/Negotiable

Location : Gaming Division

Reports to: Director of Marketing

RESUME IS REQUIRED WITH APPLICATION

Candidates hired may be eligible for up to a $500 hiring bonus.

Responsibilities:

• Develop and implement comprehensive strategies for the Player Development program, focusing on sustainable acquisition, retention, and reactivation of high-end guests.
• Recruit, train, evaluate, and provide ongoing support and guidance to the executive host team.
• Monitor and analyze revenue and reinvestment expenses related to the high-end player segment to ensure profitability.
• Collaborate with other marketing departments to organize special events, tournaments, and promotions aimed at attracting and retaining high-value guests.
• Design and implement a robust guest loyalty program to enhance guest engagement.
• Oversee the Player Rewards Club team, ensuring effective hiring, training, performance evaluation, and support.
• Manage member enrollment processes at the club and on the gaming floor, ensuring accurate data entry and record maintenance.
• Communicate effectively with guests and team members regarding updates, promotions, and benefits related to the Player Rewards Club program.
• Lead the Player Rewards Club team in executing promotions and special events to deliver outstanding guest experiences.
• Provide exceptional service to loyalty program members, promptly addressing inquiries and concerns.
• Efficiently manage the bus/charter group program, ensuring seamless operations.
• Track, analyze, and report on the performance of the bus program.
• Ensure adherence to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Marketing Department.
• Comply with the Casino's Drug and Alcohol-Free Workplace Policy throughout employment.
• Maintain compliance with all workplace policies, procedures, ordinances, and laws, including but not limited to the Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, and departmental procedures.
• Note that the responsibilities outlined above are not exhaustive and may be adjusted based on organizational needs or at the discretion of the department manager.

Qualifications & Education:

• Associate's or Bachelor's degree is required. Preferred in Marketing, Communications, Business, Hospitality, or a closely related field; or a combination of 5 years of relevant experience and 3 years of leadership in lieu of formal education.
• At least three (3) years of experience in player development, customer service, marketing, or hospitality or within a service industry or casino gaming environment is required. Familiarity with accounting principles and financial statement analysis is required.
• Experience with Customer Relationship Management (CRM) systems; familiarity with Bally's CMP is a plus.
• Proficiency in Casino Host Management systems is desirable.
• Strong proficiency in Microsoft Office Suite and personal computers, with excellent organizational, analytical, communication, and customer relations skills.
• Ability to obtain and maintain a Mohican Nation Gaming License, including passing a Criminal Investigation Background Check (CIB) and pre-employment drug and health screenings.
• Availability to work weekends, nights, and holidays.
• Must be willing to travel. Must have a valid driver's license, reliable transportation and insurance are required. Must obtain a Wisconsin driver's license within 30 days of employment if the applicant has an out-of-state driver's license. Must meet and maintain the eligibility to operate a personal or tribal vehicle under the driver acceptability guidelines as established by Mohican Insurance.

Work Conditions:

• Frequent walking, sitting, and use of hands; occasional standing, stooping, kneeling, crouching, and lifting up to 25 pounds.
• Requires close vision, distance vision, color vision, peripheral vision, and depth perception; frequent hand movements are necessary.
• Work is performed in an office or casino setting with moderate to high noise levels. The environment is non-smoking and dust-free.

How to Apply : Application and resume can be submitted by clicking on the APPLY button above. Applicants must include a resume with their employment application, clearly stating how they meet the position qualifications.

Disclaimer : The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.