Restaurant Manager

The opportunity Delaware North’s Patina Group is hiring a Restaurant Manager to join our team at Hencraft in Buffalo, New York, our newest quick service concept. In this high-energy, fast-paced environment, you will lead day-to-day operations with a strong, hands-on presence in both the front and back of house. This role is highly guest-facing, requiring an engaging leader who is visible on the floor, actively interacting with guests, driving service standards, and ensuring a welcoming, efficient experience from order to delivery. You will play a key role in leading peak service periods, supporting team members on the line and at the counter as needed, and maintaining speed, accuracy, and quality in every interaction. The ideal candidate thrives in a quick-service or fast-casual setting, leads by example, and is comfortable jumping in wherever needed—from coaching team members and expediting orders to resolving guest concerns in real time. We are seeking a motivated hospitality professional who is passionate about delivering exceptional customer service, building and developing high-performing teams, and creating a positive, energetic environment that keeps both guests and employees coming back. If you are a hands-on leader who enjoys being in the action, engaging directly with guests, and driving results in a fast-moving setting, we encourage you to apply. Pay Minimum – Anticipated Maximum Base Salary: $62,354 – $62,354 / year In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at What we offer At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: Medical, dental, and vision insurance 401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends-and-family discounts at many of our hotels and resorts What will you do? Oversee daily quick service restaurant operations, ensuring efficient, fast-paced service and seamless coordination across all front- and back-of-house functions Train, motivate, and develop team members to maintain high performance and professionalism Maintain positive guest relations and high standards of service, addressing concerns and complaints in a timely and professional manner Assist with administrative tasks, including ordering, inventory, scheduling, and operational reporting Continuously monitor the point of sale system, checking for errors, price variations, and accuracy Monitor and enforce health, safety, and sanitation standards in compliance with regulations More about you Minimum of 2 years of experience as a Restaurant Manager, Assistant Manager, or similar role, preferably in a high-volume establishment with experience managing budgets, cost control, inventory, and an understanding of P&L’s Strong leadership and interpersonal skills, with the ability to foster teamwork and motivate team members Knowledge of food and beverage service standards, health regulations, and safety procedures Financial acumen and proficient computer skills, including Word, Outlook, Excel, and point of sale systems Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications Capacity to work a flexible schedule to accommodate business levels Source: Hospitality Online #J-18808-Ljbffr Hencraft 235 Delaware Avenue