Communications Coordinator

Communications Coordinator (Operational Readiness)

The Communications Coordinator (Operational Readiness) is responsible for supporting the Deputy Director of Customer and Community Transition in the development, coordination, and implementation of strategic communications and programs relevant to the roll out of the MBTA's new fare payment system. This role will help educate and support the MBTA's internal and external customers and communities. The Coordinator will also assist in the planning and execution of department projects, ad hoc administrative requests, and take on other administrative duties as needed.

Duties & Responsibilities

• Develop a variety of different content to support communications efforts, including emails, newsletters, website, materials, FAQs, and presentations.
• Assist with the preparation and organization of project information, training materials, and instructional processes.
• Monitor and assist with the management of numerous project timelines to ensure milestones, priorities, and deadlines are on track for completion.
• Create communications templates, building a resource toolkit for recurring initiatives and inquiries.
• Build a project management plan and manage tracking system to organize all communications projects and assets.
• Coordinate volunteers, support staff, vendors, and more to support community events.
• Respond to and support all MBTA staff requests regarding information related to projects.
• Develop a content review and approval process for stakeholders to foster collaboration and deadline compliance.
• Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content.
• Adhere to brand style guides, customer-facing terminology and other relevant policies for external communications and marketing.
• Respond to each inquiry, whether from a customer, vendor, or co-worker in a professional and courteous manner.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Physical demands and working conditions are available to work any and all shifts and/or locations as assigned or directed. Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.

• No direct reports.

• Bachelors degree from an accredited institution.

Minimum Requirements & Qualifications

• Two (2) years of experience in supporting the development of written communications for a professional organization.
• Ability to work on multiple projects with different objectives simultaneously while maintaining attention to detail.
• Ability to work proactively and independently, asking questions and for guidance from supervisor as needed.
• Ability to occasionally work outside of regular working hours to support communication and education-related initiatives in the field.

Preferred Experience & Skills

• Experience in stakeholder engagement/coordination in a transit environment.
• Experience in developing and implementing large-scale communications and/or community organizing.
• Experience supporting communications efforts in a public sector or community-facing environment.

Substitutions include a high school diploma or GED with an additional seven (7) years of directly related experience, an associate's degree with an additional three (3) years of directly related experience, a master's degree in a related subject, or a nationally recognized certification, or statewide/professional certification in a related field.

Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA's medical requirements, including a physical examination and drug and alcohol screening. Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).

Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English. Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program. Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role. Ability to provide internal and external customers with courteous and professional experiences. Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required). Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers. Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection). Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings. Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.

Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and definitions include general disclaimer, application completion, application deadlines, work environment, work eligibility, interviews, safety sensitive positions, on-call or 24/7 positions, essential / emergency staff, ADA accommodations, diversity, equity, and inclusion, and intern / co-op benefits.