Medical Assistant III

Medical Assistant III Under the direction of management and physician leadership, performs and oversees functions related to the clinical activities including, but not limited to: maintains patient flow by assisting and promoting the delivery of primary and preventative health care, performs technical procedures, lab protocols and clinically oriented activities under physician/provider direction. The Medical Assistant III will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction. Essential Functions Acts as an assistant to the physician/provider by providing primary healthcare and patient care management. Collaborates work efforts with the clerical staff to optimize operations and patient flow. Interacts with outside healthcare facilities and agencies involving patient care and insurance. Maintains updated competencies, demonstrating ability to speak to leadership and accreditation bodies about process and workflow. Perform front office duties to provide coverage as needed. Provide coverage in other departments or locations as needed. Demonstrates excellent customer services skills and supports the model of patient and family centered care. Performs and is formally assigned (2) of the additional responsibilities as part of their primary duties, which should be at least 20% or more of dedicated time: Primary Care gaps in care identification, outreach, and chart preparation Residency clinic role High level disinfection Designated new hire preceptor Role in practice participating in or leading special programs/grants (i.e. CPC Plus, SIM, Vaccine for Child Program, process improvement, service excellence ambassador) Care management (PDCMs) Qualified language interpreter Super User for EPIC or specific competency Advanced provider support assisting with complex procedures and/or infusion/chemo scheduling. Multi-site/flexible float pool assignment Qualifications Required High School Diploma or equivalent Required Completion of an accredited MA program, including a clinical rotation, or equivalent experience. Certifications listed below are effective April 7, 2025. Team members may have other certifications and hire dates before April 7, 2025. 1 year of relevant experience 1 year (12 months) MA experience; or completed CH MA internship and (6) months MA experience; or completed CH MA apprenticeship program required Required 2 years of relevant experience 2-3 years of MA experience Preferred CRT-Basic Life Support (BLS) - AHA American Heart Association Excludes population health remote medical assistants Upon Hire required Or CRT-Basic Life Support (BLS) - ARC American Red Cross Excludes population health remote medical assistants Upon Hire required CRT-At least one Certification from preferred list - UNKNOWN Unknown 90 Days required CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants 90 Days preferred Or CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists 90 Days preferred Or CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing 90 Days preferred Or CRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association 90 Days preferred Or CRT-At least one Certification from preferred list - UNKNOWN Unknown ARMA 90 Days preferred Or LIC-License Practical Nursing (LPN) - STATE_MI State of Michigan 90 Days preferred Or Physical Demands Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 50 lbs Waist to Waist > 5 lbs: Seldom up to 50 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 5 lbs Bilateral Carry > 5 lbs: Seldom up to 25 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Occasionally up to 25 lbs Pulling Force > 5 lbs: Occasionally up to 20 lbs Sitting: Seldom Standing: Frequently Walking: Frequently Forward Bend - Standing: Occasionally Forward Bend - Sitting: Occasionally Trunk Rotation - Standing: Occasionally Trunk Rotation - Sitting: Occasionally Squat: Seldom Stair Climbing: Seldom Crawling / Kneeling: Seldom Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Occasionally Handling: Occasionally Forceful Grip > 5 lbs: Occasionally Forceful Pinch > 2 lbs: Occasionally Finger/Hand Dexterity: Frequently Visual Acuity [None = No; Seldom = Yes]: Seldom