Medical Front Desk

Job Description

Job Description

ENT and Allergy Associates of Florida has been serving the needs of our patients for 62 years. Join us and experience what it's like to take pride in being part of a dynamic team that is on the cutting edge.

We are seeking an experienced medical office individual for the referral and insurance verification position for a full time, 36-40 hour per week, Monday - Thursday, 8:00am -5:00pm and Friday 8:00am - 1:00pm position at our office in Hollywood.

Description :

The Insurance Referral Coordinator is responsible for managing and processing patient referrals, ensuring all required authorizations are obtained, and coordinating with insurance providers, physicians, and patients to facilitate timely care. This role plays a key part in maintaining compliance, accuracy, and a smooth referral process.

Responsibilities :

• Process incoming and outgoing patient referrals in a timely manner
• Verify patient insurance eligibility and benefits
• Obtain prior authorizations and referrals as required by insurance plans
• Communicate with insurance companies regarding authorization status and Requirements
• Coordinate with physicians, specialists, and internal departments
• Ensure all referrals meet payer guidelines and compliance standards
• Maintain accurate documentation in the electronic medical record (EMR)
• Follow up on pending referrals and authorizations
• Educate patients on referral and authorization requirements when needed
• Resolve issues related to denied or delayed authorization
• 1-3 years of experience in healthcare, referrals, or insurance coordination
• Knowledge of medical terminology and insurance processes (HMO, PPO, Medicare)
• Experience with EMR systems and insurance verification tools
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills

Skills & Competencies:

• Ability to multitask in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Knowledge of prior authorization processes
• Time management and follow-through
• Team collaboration

Physical Demands:

Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Manager. The position may involve prolong sitting, some standing, bending, and stooping. Responsibilities may also require the incumbent to travel between ENTAAF offices for support purposes. The incumbent must also be capable of lifting up to 10 pounds. We will make reasonable accommodations for qualified individuals with disabilities if needed to perform the essential functions of the job.

Salary will be determined based on experience.

We are an equal-opportunity employer.

We are a tobacco free workforce.

We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.