Business Development Representative

BDC Agent

At Shottenkirk Honda Huntsville, we pride ourselves on delivering an exceptional customer experience from the first online interaction to the moment a customer drives off the lot. Our team is growing, and we're looking for an enthusiastic, motivated BDC Agent to join our Internet Department. If you enjoy connecting with people, have strong communication skills, and thrive in a fast-paced environment, we want to hear from you.

Job Responsibilities:

• Respond promptly to internet, phone, and text inquiries from potential customers.
• Follow up with customers to schedule showroom appointments and confirm visits.
• Maintain accurate customer data and notes in CRM.
• Utilize dealership scripts and communication guidelines to ensure consistent messaging.
• Work closely with the management to hand off qualified leads and maximize appointment show rates.
• Conduct follow-up with existing customers for retention, satisfaction, and referral opportunities.
• Provide excellent customer service and represent the dealership's brand professionally.

Qualifications:

• Previous experience in automotive BDC, customer service, call center, or sales preferred but not required.
• Strong verbal and written communication skills.
• Confident and professional phone presence.
• Organized and detail-oriented with strong follow-up skills.
• Self-motivated with a positive attitude and team-player mindset.
• Reliable attendance and willingness to learn dealership processes.

Benefits:

• Competitive hourly pay plus performance-based bonuses or commissions.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for advancement within a growing dealership group.
• Ongoing training and support from management.

This is a full-time position.

Pay: $40,000.00 - $65,000.00 per year

Work Location: In person

Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.