Document Imaging Specialist

Job Information Job Title: Document Imaging Specialist Location: CNSWFL Altamont - Ft Myers, FL 33901 State: Florida Program: Children’s Network of Southwest Florida, LLC Reports to: Director of Quality Management FLSA Status: Non-Exempt Overview The Children’s Network of Southwest Florida is committed to working with the community to protect children and preserve families. This role assists the Director of Quality Management in the daily management of electronic file scanning operations, ensuring accurate scanning, indexing, and retrieval of case management documents. Key Responsibilities Produce reports and presentations as required. Ensure that case management file data is scanned accurately and available in a timely manner. Answer questions from staff on imaging processes and provide technical assistance. Review electronic scanned documents for quality and completeness. Monitor scanning processes, including examining documents for suitability based on the COMSQUARED document scanning process. Index documents to the proper section and type for efficient retrieval. Achieve 98% indexing accuracy and meet daily production goals. Perform accuracy and quality checks on scanned documents to ensure the case management record is complete and available to approved users. Monitor disposal or destruction of protected case file information per company policy and state/federal laws. Participate in the development, implementation, and maintenance of policies and procedures for recording, indexing, filing, retrieving of active documents, and storage of inactive documents. Act as point of contact for day‑to‑day operations of the electronic records management system; troubleshoot system problems and isolate causes of failures. Respond to and resolve software user inquiries and complaints; elevate issues to vendor representatives or supervisor as needed. Coordinate with the Information Technology Department to troubleshoot and resolve system problems and make system modifications. Other duties may be assigned as special projects are requested. Working Hours and Travel CNSWFL’s work week is Monday through Friday, 40 hours per week. Business office hours are 8:00 a.m. to 5:00 p.m. Travel within and outside Circuit 20 (Lee, Charlotte, Collier and Hendry/Glades counties) is required. Training All employees must complete fifteen (15) hours of online or classroom training annually. Certified Child Welfare Professionals must complete twenty (20) hours annually. Supervisory Responsibilities This position has no supervisory responsibilities. Education and Experience High school diploma required; A.A. degree preferred. A minimum of five (5) years of office experience and two (2) years of child welfare experience required. Skills and Abilities Operate standard office machinery (fax, telephone, calculator, computer, scanner, printer, copier, mail machine). Competent with Microsoft Office Suite (Word, Excel, PowerPoint, Access, Publisher, Outlook). Competent with basic e‑mail protocols and procedures. Excellent written and oral communication, effective listening, and teamwork skills. Ability to work in a multicultural environment and maintain confidentiality. Pre‑Employment Requirements Valid driver’s license, clean driver’s license check, and proof of insurance. No special certification or registration required. Criminal background screening (fingerprinting with Local Law Enforcement and FBI/FDLE). Drug screening is required. Children’s Network participates in E‑Verify. Other Requirements Language Skills: Ability to read, analyze, and interpret general business periodicals, technical procedures, and regulations; write reports and correspondence; present information; and speak before groups. Mathematical Skills: Add, subtract, multiply, divide, compute rates, ratios, percentages; interpret bar graphs. Reasoning Ability: Apply common sense to instructions; handle problems with multiple variables in standardized situations; be proactive. Physical Demands: Sit for extended periods; walk, stand, use hands; reach, stoop, kneel, crouch; talk and hear; occasional lifting up to 25 pounds. Work Environment Administrative work in an indoor office environment with moderate noise level from business machines, printers, computers, and telephones. Compliance Statements ADA: Children’s Network of Southwest Florida, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO: Children’s Network of Southwest Florida, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, services, or programs. Children’s Network of Southwest Florida, LLC is a Drug‑Free Workplace. Minimum requirements: Must pass a Level II Background Check. For more information please click #J-18808-Ljbffr Children's Network of Southwest Florida