Senior Vice President, Client Operations

Senior Client Operations Manager Location: Lake Mary, Florida (4 days in office expectation). This role is part of the Client Services team at BNY Mellon. Responsibilities Independently work with large, complex external clients to resolve the most critical and complex day‑to‑day issues and direct them to appropriate resources at BNY Mellon. Serve as a subject matter expert on BNY products and services, leading staff on specific projects and resolution of client issues. Lead team members across multiple lines of business in providing support to major clients, addressing and resolving the most complex operational and technical issues and ensuring requests are executed. Contribute to the development of strategic initiatives designed to improve the client service experience and provide strategic guidance on internal activities to enhance client satisfaction. Qualifications Proven experience working with large, complex client accounts and resolving critical, non‑routine client issues. Advanced problem‑solving skills, sound judgment, and extensive experience analyzing complex information. Masterful communication skills to deliver high‑quality service to a specialized client base. Strong knowledge of BNY Mellon products and services across multiple lines of business and geographies. Ability to lead and provide guidance to less experienced team members; no direct reports required. Benefits & Compensation BNY offers a competitive base salary and a comprehensive benefits package, including a 401(k) plan, health, dental, vision, and basic life insurance, as well as generous paid leave, paid volunteer time, and eligibility for an annual discretionary incentive award. EEO Statement BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, and Protected Veterans. #J-18808-Ljbffr BNY