Partner Solutions Consultant I

Partner Solution Consultant

We are a global team of innovators dedicated to shaping the future of observability. Join us to help leading companies optimize their digital applications and thrive in an AI‑first world.

What you’ll do

• Partner Enablement & Capability Building: Design and execute structured enablement plans, deliver workshops, train‑the‑trainer sessions, and provide technical coaching to close skill gaps and build partner autonomy.
• Solutioning & Pre‑Sales Support: Act as an observability architect and “Swat Team” member for high‑value partner‑led opportunities, assisting with complex solution design, demonstrations, and Proofs of Value.
• Ecosystem Orchestration: Serve as an air‑traffic controller between internal teams (AE, SC, TSM) and partners to determine the best route to success for every partner‑sourced opportunity.
• Operational Management: Maintain project‑level discipline for all engagements, tracking risks, resource utilization, and status in central systems.
• Strategic Feedback Loop: Channel in‑the‑trenches insights from partners and customers back to product and practice teams to influence future roadmap and go‑to‑market strategy.
• Delivery Governance & Quality Assurance: Oversee partner‑led project delivery to ensure high‑quality outcomes, guide partners through implementation playbooks, serve as a technical escalation point, and monitor project health against CSAT targets.

This role requires

• Technical Experience: 3+ years of hands‑on consulting, solutions architecture, or senior engineering focused on cloud and application performance technologies.
• Observability Mastery: Deep knowledge of observation concepts (APM, Infrastructure, Log Management) and the ability to articulate technical value to engineers and leadership.
• Consultative Influence: Exceptional communication and negotiation skills with the ability to manage and influence diverse stakeholders without direct authority.
• Partner Ecosystem Savvy: Understanding of building sustainable technical businesses within a partner network (SI, MSP, reseller).
• Project Management Discipline: Ability to manage multiple workstreams with clear expectations, milestone tracking, and measurable outcomes.
• Strategic Advising: Experience in capacity planning and advising partners on resource needs to support upcoming project pipelines.

Visa sponsorship is not available for this position.

Benefits include healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time‑off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of employees.

Estimated On‑Target Earnings Range: $149,000 – $186,000 USD.

We are an equal‑opportunity employer. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other protected characteristics.