Principal Solution Consultant

Why Work for Genesys?

• Shape the future with AI: Showcase your technical expertise by developing and presenting AI-native, CX-focused demonstrations that resonate with executives, stakeholders, and key influencers.

• Drive strategic outcomes: Understand customer strategies and demonstrate how Generative AI, Large Action Models (LAMs), Predictive Analytics, and Agent Assist capabilities deliver measurable business value.

• Flexibility and independence: Design your work with autonomy while leveraging AI-assisted productivity tools, intelligent demo environments, and data-rich engagement analytics.

• Continuous learning: Access on-demand and in-person training with a focus on AI best practices, prompt techniques, CX innovation, and product evolution.

• Collaborative innovation: Work closely with talented professionals to co-create AI-enabled CX solutions that address real-world customer challenges while contributing to content development, internal enablement, and scalable best-practice assets.

What You Will Be Doing

Discover

Lead strategic discovery sessions and workshops with business users to uncover CX challenges and gaps, identify opportunities for AI augmentation and multi-agent automation, and define ROI-driven outcomes.

Design

Create customized demos and solution stories that highlight AI functionality—including conversational AI, Agentic AI, A2A orchestration, predictive insights, intent recognition, and speech analytics—to drive business value, and experience doing so is a plus.

Learn and Share

Stay current on Genesys' rapidly evolving AI products and best practices. Use this knowledge to guide customers throughout the implementation process, ensuring AI maturity progression and measurable value realization.

What You Need to Be Successful

• Working knowledge of Agentic and/or Generative AI, including how to convey their business and technical value to customers
• Experience building static, video and AI-generated technical content
• Familiarity with Large Action Models (LAMs), Agent-to-Agent (A2A) patterns, and Model Context Protocol (MCP) as applied to CX automation and orchestration
• Experience in a Cloud or SaaS environment, preferably with AI solution exposure
• Strong interpersonal skills with polished verbal and written communication
• Ability to thrive in a fast-paced, collaborative, and cross-functional environment
• Comfort working with APIs, data flows, and AI-powered interaction models (bots, routing, analytics)
• Technical proficiency in IT concepts, software standards, databases, and networking
• Bachelor's degree preferred; experience with CRM integration, software implementation, or light coding is a plus
• Willingness to travel up to 50%

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$123,100.00 - $216,500.00

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

About Genesys

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.

Reasonable Accommodations

Refer to Genesys’ accommodation resources for assistance during the application process.

Equal Opportunity Employer

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military, veteran status, and other protected characteristics.