Service Desk Analyst
Great Day Improvements
Great Day Improvements is seeking an IT Service Desk Analyst II at our Somerset, NJ site. You will resolve complex incidents, provide advanced technical support, and mentor Tier I staff to improve service delivery. You will troubleshoot Windows, Microsoft 365, and enterprise applications across on-site and remote contexts, while maintaining high customer experience and adherence to ITIL practices. Responsibilities include ownership of escalated tickets through resolution, knowledge management, #J-18808-Ljbffr
Vacancy posted 5 hours ago
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