Service Desk Analyst

Dfuse Technologies is an award-winning digital transformation company. By harnessing bold, next-generation technologies, we create modern, cost-effective, and sustainable outcomes for our customers. We are seeking passionate IT professionals who want to drive innovation and shape the future of digital solutions. We are actively seeking qualified candidates to fill the role of Service Desk Analyst for a U.S. International Development Financial Corporation program. Job Summary The Service Desk Analyst will provide a centralized Service Desk and Deskside Support capability to serve as the Single Point of Contact (SPOC) for DFC end users for all IT incidents, service requests, access requests, and IT inquiries. The Service Desk Analyst will operate in alignment with DFC OIT’s ServiceNow ITSM workflows and shall coordinate seamlessly with Infrastructure and Cloud Operations, Network Operations (Zero Trust), Server Room Operations, and Engineering Services to ensure timely restoration of service and high‑quality customer experience. Key Responsibilities Maintain consistent and professional end‑user support across DFC HQ and DFC NYC Provide accurate and complete ServiceNow ticket documentation that supports operational visibility, auditability, and continuous improvement Prioritize rapid triage and escalation for high‑impact incidents affecting enterprise connectivity, identity/authentication, and critical business services Support DFC’s Zero Trust environment by following least‑privilege access principles and ensuring all access requests are validated and properly authorized Required Qualifications Required Certifications None listed Required Education None listed Clearance Tier 4 (High Risk Public Trust) Background Investigation Deployed across Washington, DC, NYC, and approved globally remote locations #J-18808-Ljbffr