Business Services Analyst Associate

Salary : $63,242.00 - $98,103.00 Annually
Location : 1600 Mist Lake Dr., Durham, NC
Job Type: Full time with benefits
Remote Employment: Flexible/Hybrid
Job Number: 26-05957
Department: Water Management
Opening Date: 05/26/2026
Closing Date: 6/10/2026 11:59 PM Eastern


Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.


Hiring Range: $63,242.00- $69,721.00
Hours: 8:00am - 5:00pm, 40 hours per week

The City of Durham's wants YOU to join our team of more than 380 talented and dedicated employees that provide critical water and sewer services for Durham's 309,000 plus residents. Not only do we deliver the Best Tasting Water in the state to our customers each and every day, but we also make sure that the wastewater leaving our facilities is carefully treated to protect the environment. We have a wide-ranging variety of positions open to match your skill set - mechanics, engineers, maintenance specialists, technicians, customer billing techs, and much more. If you have a passion for managing vital water resources, protecting the environment, providing excellent customer service, and keeping the water and wastewater in the pipes, bring your skills and talent to Durham!


This position is devoted to providing management analysis and oversight; departmental budget and personnel management; program administration and oversight; risk management and safety services.


Position is responsible for maintaining and updating databases; managing records; conducting and/or arranging for training; collaborating with City departments; coordinating procurement activities and tracking and monitoring budgets.

Duties/Responsibilities

• Prepares, maintains, reviews, and submits reports, records, logs, manuals, forms, plans, purchase orders, meeting agendas, files, rosters, training materials, and other documents; processes payments; updates and maintains databases and online systems; performs basic research; compiles, verifies and/or reconciles information; reviews work for accuracy and completeness.
• Coordinates scheduling and logistics for training events; performs basic troubleshooting and user assistance for technology issues, routes complex technology issues to applicable staff/departments; tracks and monitors budgets and expenditures
• Collaborates with City departments, vendors, instructors, community groups, and/or external agencies to coordinate information, respond to inquiries and concerns, and assist with project and/or program logistics
• Performs other duties of a similar nature and level as assigned.

Minimum Qualifications & Experience

• Associate's degree or equivalent in business administration or field related to assignment
• Three years of experience related to assignment.

Additional Preferred Skills

• North Carolina Public Notary may be preferred for some assignments.
• Bilingual Preferred

Benefits - General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01


Where did you first hear about this opportunity?

• City of Durham Website
• Walk in
• Job fair
• Employee referral
• Professional organization ***Please list the organization in "other" box below***
• Internet posting ***Please list the specific web site in the "other" box below***
• Craig's List
• Facebook
• LinkedIn
• GlassDoor
• governmentjobs.com
• Monster.com
• Indeed.com
• Employment Security Commission
• Magazine/Newspaper
• Other

02


If you listed "other" above please give specific web site, organization, or publication.
03


Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
• High School Diploma or Equivalent (GED, HiSET, TASC)
• Associates Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree (PhD, Juris Doctorate)

04


How many years of related experience do you have?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 3 years related experience
• 3 years but less than 7 years related experience
• 7 or more years related experience

05


How would you rate your experience level with ERP systems?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level

06


How would you rate your experience level with MS Office applications such as Outlook, Excel, Word, and PowerPoint?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level

07


Do you have experience reviewing and synthesizing data?

• Yes
• No

Required Question