Implementation Specialist - Sunburst

Implementation SpecialistThe Implementation Specialist partners with the Manager, Implementation, members of the Program Management team and Corporate Support team to drive the implementation and support of all new Sunburst clients. The Implementation Specialist is also responsible for identifying areas of improvement and offering innovative and creative solutions to identified challenges. The Implementation Specialist must be a change leader ensuring return on investment for implemented initiatives and that clients and suppliers follow recommended practices. The Implementation Specialist will partner with internal team members to review training materials for content and user friendliness to ensure continued success post implementation.Essential Duties and Responsibilities:Executes scalable implementation plans to maximize understanding, adoption and usage of the Sunburst offeringProvides a high level of customer service to clients, agency partners and internal team membersResponsible for data collection and entry into appropriate VMS tool for successful customer/ supplier implementationMaintains consistent implementation checklist to ensure critical steps have been met and on time roll out schedule is followedParticipates in trainings & product demonstrations to ensure constituents have a thorough understanding of the benefits and proper usage of applicable VMS ToolProvides implementation support remotely or on site, as neededProvides education on Sunburst Program capabilities to gain buy in from stakeholders on key initiativesPartners with Manager, Implementation and Program Management team to communicate VMS enhancement opportunitiesCreates and improves training materials, facilitator guides, job aids as neededCollaborates with the Manager, Implementation, Corporate Support & Program Management teams to share feedback, communicate updates, and changes to current workflows/proceduresActs as an ongoing resource to Program Management personnelProvides follow up support to enhance training and champion teamwork and cross training within SunburstContributes to a culture of mutual trust and respectPerforms other duties as assigned/necessaryMinimum Requirements:High School degree required; Bachelor's degree preferredExperience in Healthcare or Healthcare Staffing preferredExceptional communication skills, both written and verbalResults oriented with the ability to work independently as well as part of a teamProven customer service skills, sound independent judgment, resourceful, creative, adaptable, and solid organizational and time management skillsProficiency in Microsoft Office, with intermediate proficiency in ExcelAbility to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language is required