Scheduling Supervisor

Scheduling Supervisor – Operations & Workforce Management

KRE Security, LLC is seeking an experienced, professional, and highly organized Scheduling Supervisor to oversee and support daily scheduling operations at our Hamburg, PA headquarters. This leadership-focused role is ideal for someone who thrives in a fast-paced environment, excels at problem-solving, and can confidently lead scheduling operations while supporting employees, supervisors, and management teams. The Lead Scheduling Coordinator serves as a key operational leader responsible for maintaining staffing coverage, coordinating workforce needs, and helping ensure smooth day-to-day operations across multiple client locations. We are looking for someone who communicates effectively, leads by example, stays composed under pressure, and can manage competing priorities while supporting both employees and company leadership.

Key Responsibilities

• Lead and support daily scheduling operations across multiple client locations
• Oversee schedule creation, staffing coordination, and shift coverage management
• Respond to operational challenges, call-offs, and urgent staffing needs with professionalism and urgency
• Serve as a primary point of contact for employees, supervisors, and management regarding scheduling and operational support
• Assist in training and mentoring scheduling team members to ensure consistency and efficiency
• Work closely with Recruiting and Operations leadership to maintain proper staffing levels
• Monitor scheduling accuracy, compliance, and workforce coverage needs
• Handle escalated scheduling issues and employee concerns in a professional and solution-oriented manner
• Maintain accurate records and operational documentation using company systems and databases
• Utilize Microsoft 365, Outlook, and Google Workspace to coordinate communication and workflow
• Help improve scheduling processes, communication flow, and operational efficiency
• Maintain confidentiality and professionalism when handling sensitive employee information

What We're Looking For

• Strong leadership, communication, and organizational skills
• Ability to lead in a fast-paced, high-volume operational environment
• Professional, dependable, and solution-focused mindset
• Strong decision-making and problem-solving abilities
• Ability to multitask and prioritize effectively throughout the workday
• Excellent customer service and employee support skills
• Ability to remain calm and professional under pressure
• Strong attention to detail and time management skills
• Experience in scheduling, dispatching, workforce coordination, operations support, customer service leadership, or administrative management preferred
• Previous leadership or supervisory experience strongly preferred
• Proficiency with Microsoft 365, Outlook, and Google applications
• Ability to work on-site in our Hamburg, PA office during daytime business hours

Compensation & Benefits

• Competitive pay based on experience
• Pay increases and advancement opportunities based on performance
• Paid Time Off available after probationary period
• Medical, dental, and vision benefits available after probationary period
• Stable daytime leadership position with long-term career growth opportunities

Why Join KRE Security? At KRE Security, LLC, our operations team plays a critical role in supporting employees, clients, and field operations every day. We value professionalism, accountability, leadership, and teamwork, and we are committed to creating an environment where motivated individuals can grow and succeed. This position is an excellent opportunity for someone looking to step into a leadership role where they can make a direct impact on operations, employee support, and organizational success.