Claims Operations Analyst

Job Title: Claims Operations Analyst


Location: San Antonio, TX: (REMOTE)
Duration: 7-month contract (05/04/2026 - 12/31/2026)
Schedule: Monday - Friday, 40 hours/week


Position Overview


We are seeking detail-oriented Insurance Operations Analysts to support back-office functions within a claims-focused environment. This role will focus on ensuring accuracy, compliance, and quality across claims processing, underwriting support, and policy servicing activities.


The ideal candidate has experience in insurance operations , strong analytical skills, and the ability to manage high-volume administrative and claims-related tasks.


Key Responsibilities

• Perform back-office insurance operations across claims, underwriting support, and policy servicing
• Review and process claims, including identifying issues such as duplicate payments or incorrect payees
• Conduct file reviews to ensure accuracy, compliance, and proper documentation
• Support claim remediation activities and exception handling
• Gather and validate information for new business setup and policy renewals
• Assist with agency onboarding, licensing procedures, and related inquiries
• Review applications for completeness and upload into document management systems
• Support underwriting and post-underwriting processes, including risk classification
• Perform policy servicing tasks such as renewals, changes, reinstatements, and disbursements
• Document processes and create step-by-step SOPs
• Maintain accurate records and update claims systems with notes and actions
• Collaborate with team members and process leads to manage workflow and priorities

Required Qualifications

• Experience in insurance back-office operations (claims, underwriting, policy servicing, or agency support)
• Strong attention to detail, especially when analyzing claims data
• Basic experience with root cause analysis
• Strong written and verbal communication skills
• Ability to manage multiple tasks in a structured, high-volume environment
• Experience handling sensitive and confidential information

Technical Skills

• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
• Experience with Guidewire ClaimCenter (GWCC) or similar claims management systems (preferred)
• Ability to navigate document management and workflow systems

Day-to-Day Activities

• Conduct detailed file and claims reviews to identify errors or process gaps
• Document workflows and maintain SOPs
• Perform administrative updates within claims systems (notes, forms, communications)
• Support compliance and quality assurance through remediation efforts
• Handle manual processes and exception cases as needed

What We're Looking For

• Highly detail-oriented professionals with strong analytical skills
• Candidates comfortable working onsite in a structured environment
• Individuals with insurance operations experience who can quickly adapt to processes
• Strong communicators who can document and follow procedures accurately