Senior Escalation Manager, SaaS Customer Success
Infor Inc.
Infor Inc. is seeking a Customer Retention Manager in Atlanta to lead escalation initiatives. The role demands decisive leadership in resolving critical customer situations and managing cross-functional teams effectively. Ideal candidates should have substantial experience in customer-facing roles, especially in enterprise SaaS environments. This position focuses on strategic communication, resource allocation, and ensuring exceptional service standards. #J-18808-Ljbffr Infor Inc.
- ...The Opportunity The Senior Manager, Customer Success is a key leadership position responsible for developing... ...a trusted advisor and main point of escalation for complex issues. Analyze... ...customer retention and growth in a B2B or SaaS environment. ~ Strong leadership,...SeniorWork at officeLocal areaImmediate startFlexible hoursWeekend work3 days per week
- ...Responsibilities The IBM Apptio Customer Success (CS) organization is... ...adjacent future risks. The Escalation Manager plays a key role in identifying... ...for stakeholders and senior leadership. Conduct post-incident... ...Experience working in SaaS, cloud, or software development...SuggestedFor subcontractor
$135.5k - $183.5k
...transformative impact? As an M2, Partner Success Manager (PSM) Leader at Intuit, you... ...of shaping the future of customer success for our largest... ...high-priority customer escalations, ensuring quick resolution and... .... Strong expertise in SaaS solutions, financial management...Senior- ...Excellent opportunity for a committed Customer Success Manager to join our RELEX family, ideally in... ...while maintaining healthy margins and SaaS revenue to support our accelerated expansion... ...with your customers Primary escalation points for business operations,...SuggestedWork experience placement
$150.1k - $227k
...efforts. Job Category Customer Success Job Details About... ...Salesforce. The Customer Success Manager, Senior Manager is a highly... ...Leverage the Red Accounts Escalation Play and Case Oversight & Incident... ...in Customer Success, SaaS platform use, or related strategic...SeniorWork at officeFlexible hours3 days per week$119k - $170k
A leading technology company is seeking a Senior Manager for its Customer Success team. This remote role focuses on driving customer adoption and building... ...realization. A Bachelor's degree and experience in SaaS is required. Competitive salary offered between $119,000...SeniorRemote job$142k - $192.5k
...Overview At Intuit, the Senior Manager, Partner Customer Success is the architect behind the individuals who lead our most influential accounting partnerships... ...years specifically leading teams in a high-touch B2B or SaaS environment. * Accounting Domain Expertise: Deep...SeniorWork at officeImmediate start$150.1k - $227k
...efforts. Job Category Customer Success Job Details About... .... The Customer Success Manager, Senior Manager is a highly strategic... ...Leverage the Red Accounts Escalation Play and Case Oversight & Incident... ...in Customer Success, SaaS platform use, or related strategic...SeniorWork at officeFlexible hours3 days per week$91.94k - $153.23k
Turnitin, LLC. is seeking a Manager of Customer Success to lead a team focused on customer engagement and retention. This role involves mentorship... ...Ideal candidates will have 5+ years of experience in EdTech/SaaS and strong skills in sales management. Turnitin offers a...Remote job$153.1k - $229.7k
..., for our people, our customers, and the world around... ...leading AI platform for managing people, money, and... ...Specialized Customer Success is a forward-looking team... .... About the Role As a Senior Manager, Customer Success... ...issues and managing escalations at both the business-owner...SeniorWork at officeRemote workHome officeFlexible hours- ...is AI-powered financial management software trusted by... ...We're looking for a Senior Product Manager, Platform... ...Management, Migration, and Customer Onboarding domains. You... ...management experience in B2B SaaS, cloud software,... ...working with Customer Success, Implementation, Professional...SeniorWork at office3 days per week
$140k - $160k
...identity platform manages and governs human... ...business processes. Customers trust Saviynt to... ...Manager (SAM) or Senior Support Account Manager... ...the customer’s success roadmap. Product Maturity... ...PAM coverage. Escalation Orchestration:... ...current with the latest SaaS features and...Senior- GuruLink is hiring a Customer Success Manager for their Atlanta team, allowing remote work. This role focuses on managing customer accounts and ensuring successful adoption of their B2B SaaS platform. The ideal candidate should possess a strong background in Customer Success...SeniorRemote job
$117k - $185k
...Sr. AI Growth Partner (Sr. Customer Success Manager) - Spanish Speaking The Sr. AI Growth Partner... ...solution capabilities Unblock internal escalations by partnering with cross functional... ...working at a fast-growing technology/SaaS company ~ Experience in driving customer...SeniorWork at office3 days per week$153.1k - $229.7k
HR Tech Job in Atlanta is looking for a Senior Manager, Customer Success to lead a team focused on driving adoption and retention of innovative AI products. You will operationalize strategies and collaborate with various departments to ensure customer success. The ideal...Senior- ...divh2Customer Success Manager/h2pAs a Customer Success Manager, you are an experienced professional who operates... ..., or operational before they escalate./liliPeer Mentorship: Serve as a mentor... ...pulliExperience: 2+ years in customer success, B2B SaaS, finance, or bookkeeping./...Work experience placementShift work
$56.1k - $77.2k
...help educators analyze, customize, and plan personalized... ...believe that Customer Success is all about... ...As a Customer Success Manager (CSM) at Renaissance,... ...and territory context; Escalates risk appropriately with... ...~ Experience within a SaaS education company...For contractorsLocal areaRemote workWorldwideWork visaFlexible hours$70k - $100k
...build the product, serve our customers, and grow the business. If... ...We're looking for a Customer Success Manager who will own the full customer... ...first line of support for escalated customer concerns, triaging... ...Customer Support, ideally in a SaaS environment. ~ Excellent...Shift work$75k - $100k
...Customer Success Manager Remote - US What You Will Be Doing Manage a portfolio of... ...and engagement cadence in Planhat Escalate issues appropriately to Services,... ...working at an Enterprise Software and/or SaaS company in Customer Success, Sales/Account...Remote workFlexible hours$85k - $95k
...Actabl Customer Success Manager Denver, Colorado At Actabl, the Customer Success Manager plays... ...Product, Support, and Onboarding teams to escalate feedback and improve the overall... ...related field, particularly within a global SaaS or enterprise software business....Work at officeNight shift$130.5k - $177k
...Overview The QuickBooks Money Customer Success team is focused on engaging,... ...for a Customer Success Manager interested in using creativity... ...issues that require escalation. ~ Knowledge of financial... ...environment. ~ Experience with B2B SaaS & financial software is a...Local area$163.9k - $235.55k
...and the care you show a customer all add up to real... ...About the Role: As a Senior Director of Customer Retention... ..., and ensure effective management of in-term contract... ...leadership across Customer Success, Sales, Finance, Legal,... ...functions within a SaaS or similar environment...SeniorContract workLocal areaShift work- A leading analytics company seeks a Senior Account Executive to drive new business opportunities... ...ideal candidate brings over 7 years of SaaS sales experience and a proven ability to... ...executives. Responsibilities include managing complex sales cycles and maintaining accurate...Senior
- A leading technology partner in Atlanta is seeking a Senior Strategic Customer Success Manager to drive success for key customers. This role requires expertise... ...should have over 7 years of experience in B2B SaaS and a strong ability to strategize with senior stakeholders...SeniorRemote job
- Executive Integrity is seeking a motivated Senior Account Executive to join their award-winning ProcureTech scale-up in Atlanta, Georgia... ..., and Sourcing. The ideal candidate will have over 8 years of SaaS sales experience and a proven track record in closing complex deals...SeniorRemote jobFlexible hours
$142k - $179k
Honeywell International, Inc. is seeking a Senior Customer Success Manager in Atlanta, GA. This leadership role is responsible for driving customer... ...experience in customer success, with strong knowledge in SaaS solutions. The position offers a competitive salary ranging...Senior- Wolters Kluwer in Atlanta is looking for a Senior Major & Strategic Account Executive to manage high-profile accounts and drive significant revenue growth. This... ...skills in B2B field sales—ideally with Enterprise SaaS/Software solutions—and the ability to develop strategic...SeniorRemote job
- ...their Atlanta office. The ideal candidate will have over 3 years of SaaS sales experience, exceptional communication skills, and the... ...paced environment. This full-time role offers the opportunity to manage a complete sales cycle while collaborating with product and marketing...SeniorRemote jobFull timeWork at office
- Overview Individuals in a Client Success Management (CSM) role are responsible... ...satisfaction. Manages escalations with professionalism, clear... ...experience in a client-facing Customer Success, Account Management,... ...or consulting role within a SaaS organization. Working knowledge...Full timeTemporary workRemote workFlexible hours
- ...to apply for the Enterprise Customer Success Manager role at... .../success storiesEnsure any escalated clients are resolved quickly... ...ecosystemQualificationsExperience in B2B SaaS - 2 years of experience requiredCustomer... ...relationships with senior business & platform...Work experience placementRemote work
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