Renewals Specialist

Renewals SpecialistSmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear's best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place.As a Renewals Specialist you will be building and developing enduring relationships with SmartBear customers, acting as their trusted advisor and understanding their unique business challenges. SmartBear is hiring top sales talent for Renewal Sales due to massive market demand as we are in the midst of unprecedented growth and global expansion. The SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty for SmartBear products.ResponsibilitiesStrategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer valueDrive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunitiesExpand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolioMonitor and report customers' product experiences and provide consultation and recommendations to improve performance and successRequirements:1-2 years of experience in a customer facing roleBachelor's degree or equivalent experienceSales, account management or customer success experience, especially in software, a plusStrong customer-focus and service orientateExcellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organizationAbility to consult with customers' remotely or onsite (if needed) at the business operation and technical levelsAbility to accomplish results working through othersHands on, individual contributor and collaborative team playerExcellent written and oral communication skills, including presentation skillsStrong analytical and problem-solving abilitiesWhy you should join the SmartBear crewYou can grow your career at every level.We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.Did you knowOur main goal at SmartBear is to make our technology-driven world a better place.SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India.We've won major industry (product and company) awards including SD Times, DeveloperWeek's Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.Estimated Annual Cash Compensation (Base + On-Target Commission):$80,000 - $85,000 USD