IT Assistant

1. Position Summary: The IT Clerk maintains information security records, manages IT user enrollments, and assists with employee IT training and support. 2. Essential Job Functions: • Maintain computer hardware and software inventories and update their database; • Store IT hardware and software inventory in a secure and organized fashion; • Follow information security policies and promote compliance among internal customers; • Maintain information security logs, databases, and spreadsheets; • Prepare regularly scheduled reports; • Assist the IT Manager with information security audits; • Correspond with digital systems support, locally and overseas; • Prepare and submit user application forms for digital systems; • Manage local hosted telecommunications system; • Service printers, scanners, and other office equipment (known as peripherals) • Assist with troubleshooting computer operating systems and software as instructed by the IT senior staff; • Assist in developing and updating IT user training documentation as instructed by the IT senior staff; • Participate in formal and informal meetings with IT team and other departments; • Enforce IT Security policies; • Perform other duties as requested, assigned, or directed by the IT Manager. 3. Job Qualifications: 1) Education AS degree in Business or Information Technology or equivalent experience preferred 2) Work Experience 1-3 years of experience in general clerical, customer service, or technical support roles 3) Knowledge • Technical: Microsoft Office Suite, Google Apps for Business. • Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. • Customer and Personal Service: Knowledge of principles and processes for providing internal and external customer and personal services including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction. • English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar. • Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. 4) Skills • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. • Instructing: Teaching others how to do something. • Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. • Learning Strategies: Selecting and using training and instructional methods and procedures appropriate for the situation when learning or teaching new things. • Mathematics: Using mathematics to solve problems. • Monitoring: Monitoring and assessing your performance to make improvements or take corrective action. • Reading Comprehension: Understanding written sentences and paragraphs in work related documents. • Service Orientation: Actively looking for ways to help people. • Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do. • Speaking: Talking to others to convey information effectively. • Time Management: Managing one's own time. • Troubleshooting: Determining causes of operation errors and deciding what to do about it. • Writing: Communicating effectively in writing as appropriate for the needs of the audience 5) Abilities • Ability to work on sensitive information with discretion and a commitment to confidentiality. • Ability to interface with personnel at all levels of the organization. • Ability to multi-task in a fast-paced environment. #J-18808-Ljbffr