Field Systems Technician

Field System TechnicianAs the Field System Technician, you will have the opportunity to perform servicing, repair and/or installation of Intelligent Transportation Systems (ITS), Toll Collection Systems (TCS) and Network Communication Systems (NCS). The Field Service Technician provides field support including troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; and documentation.Key Responsibilities:Document and report customer and revenue facing tolling issues proactively.Identification of potential exceptions through the use of: automated control reports; analysis of system data and trends; discussions with external service providers or analysis of external interface data; discussions with the system maintenance provider.Respond to corrective maintenance requests and alarms within the allotted time frame.Isolation of faults in units and/or components.Diagnose and repair hardware, software and system issues.Complete work order reports and logs.Perform shift-to-shift communications in accordance with established policies, procedures and local practices.Actively escalate system issues and systemic problems to system maintenance.Collaborate with system maintenance on approach to resolve issues.Review proposed changes to the system.Support testing and verification of system changes after implementation.Installation, preventive and corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs.Maintenance of spare equipment and parts including inventory management and documentation.Installation of electrical conductors, data conductors, and fiber optic cable.Perform cable/fiber testing and splicing.Terminating, splicing, bonding/grounding, documenting and testing of all fiber optic cables.Ability to read splicing matrix and design drawings.Installation and testing of pressurized and non-pressurized closures on all types and sizes of cable.Experience and knowledge using Fiber Optic Scope and or a Fiber OTDR.Experience in power meter testing, installation of enclosures and termination panels.Installation and dressing of fiber optic cables (vertical/horizontal).Provide management with detailed reports of field splicing activity.Connection of electrical conductors to power services to energize equipment.Perform other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill the duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education, Experience & Certification:High school diploma.1 to 3+ years of experience in field support, information technology, tolling systems and/or intelligent transportation systems, or fiber optic installation/repair.Good working knowledge of Windows operating systemsSome experience working with Linux preferredMust be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programsProfessional Qualities:Excellent analytical skillsMust be able to multitask, problem solve, and implement innovative processes within a fast-paced environmentExcellent communication skillsReporting and documentation skillsEffectively manage tasks, deadlines and individuals through vendor contractsAbility to interact with colleagues in a self-managed team structureWork Environment & Physical Demands:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All necessary personal protective equipment (PPE) shall be provided.Ability and willingness to work alternate work schedules, including weekends and night shifts.May be required to work off hours on a regularly scheduled basisThe noise level in the work environment may be moderate to high at times given that the employee will be working around heavy machinery and in traffic conditions.Frequent exposure to moving mechanical parts; outside weather conditions and moving trafficSpecific vision abilities required by this job include ability to adjust focus, as necessary to use a computerWhile performing the duties of this job, the employee is regularly required to talk or hearAbility to lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 poundsAbility to bend, squat, crawl, reach and maneuver in tight spaces and above ground via bucket truck.Must be able to work in elevated positions in various kinds of weather conditions.Local travel that will be required, ability to drive a company vehicle.Compensation: $61,600 – $80,300 per year