Field Systems Maintenance Tech - Trainer

Field Systems Technician Trainer

I-66 Express Mobility Partners (EMP) operates and maintains 22.5 miles of express toll lanes on I-66 from I-495/Capital Beltway to Gainesville, VA. The Field Systems Technician Trainer develops, delivers, and supports technical training for Toll Collection Systems (TCS), Intelligent Transportation Systems (ITS), and Network Communication Systems (NCS). This is also a working technician role; the Trainer must be able to support field operations when needed, including maintenance, troubleshooting, repairs, outages, and system testing. This position reinforces safe work practices, standardized procedures, technician development, documentation, and operational readiness.

Key Responsibilities:

• Develop, update, and deliver technical training for Field Systems Technicians, including classroom instruction, hands-on exercises, field demonstrations, onboarding, refresher training, and on-the-job coaching.
• Create and maintain training materials such as manuals, job aids, SOPs, technical guides, checklists, and equipment-specific reference documents.
• Train technicians on installation, preventive maintenance, corrective maintenance, testing, and troubleshooting for TCS, ITS, NCS, and related field equipment.
• Provide technical instruction on lane controllers, zone controllers, RFID/RF systems, power supplies, CCTV cameras, vehicle detection systems, dynamic message signs, routers, switches, cabling, fiber optics, enclosures, termination panels, and related testing equipment.
• Provide instruction on electrical conductors, equipment energization, bonding, grounding, cable dressing, fiber splicing, fiber testing, OTDR use, power meter testing, and reading splicing matrices and design drawings.
• Conduct field observations, identify skill gaps, coach technicians, and reinforce troubleshooting methods, escalation practices, SOPs, safety requirements, work orders, maintenance logs, and reporting practices.
• Perform Field Systems Technician duties as needed, including responding to field calls, assisting with outages, troubleshooting equipment, completing maintenance activities, supporting repairs, and assisting with system testing or high-priority field events.
• Support training coordination, including scheduling required training, refresher training, onboarding activities, and department-specific field training needs.
• Assist with evaluating training effectiveness, identifying training gaps, and updating content based on system changes, recurring issues, lessons learned, safety observations, operational needs, and policy or procedure changes.
• Maintain accurate training records, attendance, certifications, qualification tracking, LMS entries, and compliance-related documentation.
• Collaborate with supervisors, engineering, system maintenance, vendors, operations personnel, and department training points of contact to keep training aligned with field needs and system updates.
• Train and reinforce safe work practices in traffic environments, electrical work areas, elevated work locations, confined spaces, and around heavy equipment, including proper use of tools, PPE, vehicles, and testing equipment.
• Perform other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill the duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience & Certification:

High school diploma or equivalent required; associate degree, technical certification, vocational training, OSHA certification, or instructor/trainer certification preferred. 3 to 5+ years of experience in field support, IT, tolling systems, ITS, network communications, or fiber optic installation/repair. Prior experience training, mentoring, coaching, or instructing technical staff strongly preferred. Working knowledge of Windows required; familiarity with Linux preferred. Computer proficiency required, including Microsoft Word, Excel, PowerPoint, PC-based programs, LMS/e-learning tools, and digital training records.

Professional Qualities:

Strong instructional, presentation, coaching, facilitation, and communication skills. Strong technical knowledge of tolling systems, field service practices, fiber optics, electrical/data wiring, and network communication infrastructure. Ability to explain technical concepts clearly to technicians with varying experience levels. Strong analytical, problem-solving, troubleshooting, documentation, reporting, and recordkeeping skills. Detail-oriented, self-motivated, organized, and able to manage multiple training and field support priorities. Ability to identify performance gaps and recommend practical training solutions. Willingness and ability to balance training responsibilities with hands-on Field Systems Technician duties when field support is needed.

Work Environment & Physical Demands:

This position works in classroom, office, shop, and field-based environments, with most training preparation and documentation completed in an office setting. This is also a working technician role and may require field support for maintenance, troubleshooting, repairs, system testing, outages, or other operational needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All necessary personal protective equipment (PPE) shall be provided. Ability and willingness to work alternate work schedules, including weekends and night shifts. May be required to work off hours on a regularly scheduled basis The noise level in the work environment may be moderate to high at times given that the employee will be working around heavy machinery and in traffic conditions. Frequent exposure to moving mechanical parts; outside weather conditions and moving traffic Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer While performing the duties of this job, the employee is regularly required to talk or hear Ability to lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds Ability to bend, squat, crawl, reach and maneuver in tight spaces and above ground via bucket truck. Must be able to work in elevated positions in various kinds of weather conditions. Local travel that will be required, ability to drive a company vehicle.

Compensation: $34 $40 per hour