Mailroom Assistant Manager

Mailroom Assistant Manager

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Assistant Manager oversees all day-to-day operations of the Mail Center and Loading Dock for a fast-paced production environment. This role is responsible for managing a team of nine full-time employees, ensuring timely and accurate mail processing, package distribution, shipping/receiving, and dock operations. The manager will drive service excellence, operational efficiency, safety compliance, and strong client relationships across the facility.

Responsibilities:

• Support the Site Manager in overseeing all day-to-day operations of the Mail Center, ensuring timely and accurate processing of inbound and outbound mail, parcels, and courier activity
• Assist in supervising a team of full-time employees, providing daily direction, workflow coordination, coaching, and performance support
• Maintain operational coverage across a large multi-floor facility, ensuring consistent service levels, proper staffing, and adherence to established SOPs
• Oversee internal mail distribution routes, package delivery schedules, and customer service interactions with internal departments and production teams
• Support loading dock operations, including vendor coordination, freight intake, staging, and compliance with safety and security protocols
• Monitor productivity metrics, service levels, and operational KPIs; escalate issues and recommend process improvements to the Site Manager
• Assist with training new employees, reinforcing safety standards, and ensuring proper use of mailroom equipment and technology
• Serve as a secondary point of contact for client inquiries, service escalations, and operational problem-solving
• Ensure compliance with company policies, chain-of-custody requirements, and all mail handling and shipping regulations
• Provide coverage for the Site Manager during absences and support business continuity during peak periods or high-volume events

Loading Dock Oversight:

• Manage all loading dock activity, including freight deliveries, equipment movement, and vendor access.
• Ensure safe and efficient dock operations in compliance with OSHA and site-specific safety protocols.
• Oversee scheduling, staging, and documentation for all inbound/outbound shipments.
• Partner with facilities, security, and production teams to support large-scale deliveries and time-sensitive logistics.

Operational Management:

• Maintain inventory of mailroom and dock supplies, equipment, and materials.
• Monitor and report on KPIs, productivity, and service metrics.
• Identify process improvements to enhance efficiency, accuracy, and customer experience.
• Ensure compliance with company policies, security protocols, and industry regulations.
• Manage vendor relationships for shipping carriers, courier services, and equipment providers.

Qualifications:

• Bachelor's degree preferred or equivalent relevant experience.
• 23 years of progressively responsible experience managing service or operations teams.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Demonstrated ability to partner with leadership at all levels and build strong working relationships.
• Strong analytical, problem-solving, and decision-making skills.
• Proven leadership experience with a track record of hiring, developing, engaging, and retaining employees.
• Experience managing remote teams across multiple locations.
• Strong planning, prioritization, and execution skills with minimal supervision.
• Ability to balance tactical operational needs with strategic business objectives.